Hi everyone!
I'm new to Android, and new to this forum as well. All my previous smart phone experiences have been with Apple products, but I recently made the switch to Android and the Huawei G300. So far I'm loving it, I was never really a fan of the 'closed' business model that Apple offers.
There is one thing bothering me, however. When I bought the phone, I was under the impression that Android 4.0 was available for the G300. When I got the phone, however, it turns out that I can't update it through the phone's update feature, and when I downloaded the official Huawei release for the G300, it turned out that it did not support my build (U8815V100R001C185B894)
I contacted Huawei, and this is the reply they gave me:
Dear Customer,
Thank you for contacting Huawei device.
You can try to reset the factory data after backup your data.
If it also have the same problem , please send your device to local Huawei service center to check.
This was hardly a satisfying answer. Since all information from Huawei states that Android 4.0 is not available for my build, I don't think that resetting my device will help.
My question is this: does anybody know when the update will be ready for my build number, and is there any way I can update my phone without breaking my warranty?
Any help is greatly appreciated, sorry for the length of my post, did not initially set out to write a novel, but it seems I am not that far away from having accomplished that.
I'm new to Android, and new to this forum as well. All my previous smart phone experiences have been with Apple products, but I recently made the switch to Android and the Huawei G300. So far I'm loving it, I was never really a fan of the 'closed' business model that Apple offers.
There is one thing bothering me, however. When I bought the phone, I was under the impression that Android 4.0 was available for the G300. When I got the phone, however, it turns out that I can't update it through the phone's update feature, and when I downloaded the official Huawei release for the G300, it turned out that it did not support my build (U8815V100R001C185B894)
I contacted Huawei, and this is the reply they gave me:
Dear Customer,
Thank you for contacting Huawei device.
You can try to reset the factory data after backup your data.
If it also have the same problem , please send your device to local Huawei service center to check.
This was hardly a satisfying answer. Since all information from Huawei states that Android 4.0 is not available for my build, I don't think that resetting my device will help.
My question is this: does anybody know when the update will be ready for my build number, and is there any way I can update my phone without breaking my warranty?
Any help is greatly appreciated, sorry for the length of my post, did not initially set out to write a novel, but it seems I am not that far away from having accomplished that.