Hi everyone! I'm new to Android, and new to this forum as well. All my previous smart phone experiences have been with Apple products, but I recently made the switch to Android and the Huawei G300. So far I'm loving it, I was never really a fan of the 'closed' business model that Apple offers. There is one thing bothering me, however. When I bought the phone, I was under the impression that Android 4.0 was available for the G300. When I got the phone, however, it turns out that I can't update it through the phone's update feature, and when I downloaded the official Huawei release for the G300, it turned out that it did not support my build (U8815V100R001C185B894) I contacted Huawei, and this is the reply they gave me: Dear Customer, Thank you for contacting Huawei device. You can try to reset the factory data after backup your data. If it also have the same problem , please send your device to local Huawei service center to check. This was hardly a satisfying answer. Since all information from Huawei states that Android 4.0 is not available for my build, I don't think that resetting my device will help. My question is this: does anybody know when the update will be ready for my build number, and is there any way I can update my phone without breaking my warranty? Any help is greatly appreciated, sorry for the length of my post, did not initially set out to write a novel, but it seems I am not that far away from having accomplished that.