3 weeks ago, I received a prompt to update my Eris. It took 30 mins + to complete. After finishing my signal strength went from 5 bars in my basement to 0-1 bars outside! Verizon said a cable was cut that day and it would work better when repaired. Another verizon rep replaced the phone thinking the system was messed up by the slow upgrade. The new phone has the same problem: only 1 bar where I always had 5, 3G is almost never, phone calls missed or dropped. None of the verizon reps has a eris and haven't heard about this problem. Has anyone else had problems with the update?