I'm a lawyer. No class-action or anything about this is going anywhere, but the customer loyalty approach (i.e. trying to get Tmo to hook you up so you don't cancel) can probably work. I doubt there's anything about this situation that suggests Tmo or Samsung can be held legally liable for anything, but it maybe makes good business sense for them to do something about it. So Tmo may do any number of things regarding your relationship with them to keep you as a customer. I plan to wait until there's a phone Tmo can offer me that I really want, then ask them to reset my upgrade status since I wasted it on this POS. That's something they can do pretty easily, and it will extend my contract term for the 6+ months I've had this phone, so maybe they will do it. Maybe they won't. But Tmo can re-work your contract any way they (or you) want, if they think it will keep you as a customer.