USB not recognizedSupport

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  1. davistax

    davistax New Member

    My phone is not recognized by my computer (Windows 7 Professional) when connected to a USB port. On the phone, I am prompted to select the connection mode & choose storage device, but the computer does not see the phone. Any suggestions?

  2. KnightCrusader

    KnightCrusader Well-Known Member

    I had similar issues with some computers I've used my phone with. Some of them require you to install the Samsung drivers before they even see the phone, even just for Mass Storage.
  3. davistax

    davistax New Member

    The phone was previously recognized by Windows. I can't figure out what has changed that would cause it not to be recognized now.
  4. daventodd

    daventodd Member

    Im uploading the driver program that came on my Stratosphere ATM. Ill Edit with the dl link.

  5. p_025

    p_025 Well-Known Member

    If you're not already doing so, try plugging the phone into the same USB port that worked before.
  6. daventodd

    daventodd Member

    It may also be the USB cable that you're using. Make sure it is the cable that you got in your Stratosphere or anyother up-to-date type of USB cable.
  7. GuS807

    GuS807 Active Member

    +1 on trying different usb cable. I'm had problems like that before too. Switched cables and problem solved.
  8. astan

    astan Member

    After tapping mass storage, another screen comes up "USB connected"

    Are you tapping in the "connect storage to PC" box?
  9. jaa28209

    jaa28209 New Member

    I am dealing with the same exact problem and was wondering if you ever found a solution.

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