I am new to this forum, I work for at&t, the cables that come in the box on all smartphones are the OEM data/charge cables. The zero charge chargers and cables we sell are charge only (except iPhone compatible cables) . I also own the skyrocket and am experiencing the same problem. Not only my computers but also my car. It worked before and just recently quit working. I have not had any of my customers complain of this, so notsure how common it is. If anyone has a solution that doesn't include a master reset, I would appreciate the info. Thank you.