USB settings (what should be selected?)Support


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  1. clixalot

    clixalot Member This Topic's Starter

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    I called AT&T because I was only getting a couple bars and the guy suggested the Kies update, this is all new to me. What does the Kies do? Also, now under the USB settings the Kies (Firmware update) is selected (green dot), should that stay on? What are the other selections for? Media player, Mass storage, and ask on connection.??

    I was trying to download a couple song (MP3) to my Captivate and didn't have success, I connected the phone via USB and it just showed "connecting" on the phone screen and then a message about cancelling Kies by hitting the home button? Does anyone have an easy way to explain some of this to me?

    Thank you sooo much!
     

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  2. beer-in-box

    beer-in-box Well-Known Member

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    "I connected the phone via USB and it just showed "connecting" on the phone screen and then a message about cancelling Kies by hitting the home button? Does anyone have an easy way to explain some of this to me?"
    Dude, this is the normal procedure I think. After this message appears, don't touch your phone and launch KIES. But you wouldn't need that? It would work itself. This is what happens with me.

    If you want to download, activate the USB debug mode and plug the phone. After that, open notifications on your phone, tap "USB Connected" and you'll see what to do.
     
  3. clixalot

    clixalot Member This Topic's Starter

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    I was trying to download music to the Captivate and the Kies message appeared...I just don't understand why this message came up. When I connect via USB, should some other setting be "selected" for downloading music?

    I guess I don't understand what "Kies" is, it was already downloaded, so I don't understand why I got that message. Also, have no idea what "debug" mode is. ;)
     
  4. sremick

    sremick Well-Known Member

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    Sounds like he was suggesting using Kies Mini to install the latest firmware. Kies Mini is different than regular Kies so it is confusing when people abbreviate Kies Mini as just "Kies".

    Instructions on using Kies Mini as a method to install the latest update can be found at the Captivate FAQ:
    I897UCJH7 - CapFAQ
     
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  5. clixalot

    clixalot Member This Topic's Starter

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    Thank you! This number (I897UCJH7) looks familiar when he had me install it. Thanks for the link.
     

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