I need to vent for a moment. I'm on Eris #3, spoke with Tech support Friday because it would not maintain 3G coverage. After a one hour long conversation, a replacement was ordered. Over the weekend Eris #3 began to have severe dialer lag issues, to the point of not being to answer phone calls. I called back, and was told - I need to pay full price for another phone. I went to a store, told the same thing. (the dialer lag was the reason for replacement of the first two Eris phones) This morning, Tech support called me back. Spoke with them for a while, told the same thing. I asked for a super, and was put on hold. During the hold I got disconnected. They tried calling back twice...I could not answer the phone. I tried calling them back, could not get the phone to call, AND the phone restarted itself. Tech support leaves message saying the super would call back (not sure if the second call I couldn't answer was the super) but no call back number. So now I have to do the whole 611 call again! AH!!!!!