Back story: I was up for a new phone on 4/24 and I was going to get the TB on a one year contract. Verizon nixes the 1 year contract effective 4/17. I call customer service to see if they can upgrade me before 4/17 since it's only one week before I was due. They try and try and find out they can get me any phone early except for the TB and iPhone (didn't care about the iPhone). I sigh and ponder if I would be leaving Big Red for T-mobile so I can keep a shorter contract. (I'm a phone nerd, I like the latest toys) Today: I get a call from the manager (Marques Alexander) from my local Verizon corporate store (Houston, TX - Main St. location). He informs me, despite the restrictions Verizon has made on upgrading early, he said he could make it happen. I go into the store and he not only gets me the TB on a one year contract, he also gets me the phone for only $220 ($30 less than the 2 year price)!! He also showed me a newer/better family plan (only available in Texas) that saves my family $50 a month compared to what we were spending! Lesson: Experiences like this are stories that need to be passed on. Big Red did a good thing today and I'm here to spread the word. Now I have my TB and I'll be having fun for the next few weeks learning everything I can about it (coming from the Droid X).