I am an IT guy and we have a fleet of around 250 PDAs and 300 air cards. I have dealt with Verizon for 8 years my on my personal account as well. And for what it's worth this is how I see it.
1. Your customer service experience will always vary. When you call someone you don't know if they have just spilled their coffee, hate their wife etc. That may result in a less than pleasant experience for you. I mean we are all human and some days we don't want to be at work.
2. When you are going to the store make sure it is a CORPORATE Verizon store. You can usually tell the difference because they will typically advertise that they are an Authorized Reseller. These guys have half or less the ability to affect your account than customer service and are hesitant to replace your phone cuz it comes off their numbers. Also they usually will not bill anything to you account.
In the corp store the customer service folks are looking at the same terminal screen and connected to the same network as the folks on the phone. They can and will replace your phone or fix it. They can do ANYTHING to your account they need to.
But once again someone there may also be having a bad day. You've had one. Try and keep that in mind !!
So that's my 2 cents.
1. Your customer service experience will always vary. When you call someone you don't know if they have just spilled their coffee, hate their wife etc. That may result in a less than pleasant experience for you. I mean we are all human and some days we don't want to be at work.
2. When you are going to the store make sure it is a CORPORATE Verizon store. You can usually tell the difference because they will typically advertise that they are an Authorized Reseller. These guys have half or less the ability to affect your account than customer service and are hesitant to replace your phone cuz it comes off their numbers. Also they usually will not bill anything to you account.
In the corp store the customer service folks are looking at the same terminal screen and connected to the same network as the folks on the phone. They can and will replace your phone or fix it. They can do ANYTHING to your account they need to.
But once again someone there may also be having a bad day. You've had one. Try and keep that in mind !!
So that's my 2 cents.
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