Support Verizon Droid Probem

Discussion in 'Android Devices' started by dusttones, Nov 7, 2009.

  1. dusttones

    dusttones Well-Known Member
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    Nov 7, 2009
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    I bought the new Droid from Verizon yesterday and have been having many issues. The phone randomly reboots and locks up. Last night the unlock screen disappeared and is still gone.

    I've tried all the basic things like powering down and back up, removing the battery...none have changed the issue.

    I think it may just be a lemon. Checking to see if anyone else has seen this before I exchange it at Best Buy.

    Thanks in advance.

    Droid 2.0
    ESD20
     

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  2. audioi

    audioi Well-Known Member
    35

    Exchange it, mine is fine.
     
  3. NewDroidGuy

    NewDroidGuy Member
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    I also have the same problem, i wonder will a factory reset work for it?
     
  4. dusttones

    dusttones Well-Known Member
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    I was going to try that, but my phone won't stay on long enough to try it. I'm going to exchange it today.

    edit: Also, getting many errors. Just got one that reads:

    Activity Home (in process android.process.acore) is not responding
     
  5. NewDroidGuy

    NewDroidGuy Member
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    Well my droid is not that bad, i kno it reset a couple times last nite when i was sleep heard it saying droid a couple times, i received a couple of those error msgs also, sux but i still love the phone
     
  6. dusttones

    dusttones Well-Known Member
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    I was finally able to do a rest to factory defaults. The slide to unlock is back and seems to be working better. I'll test it as the day goes on.
     
  7. NewDroidGuy

    NewDroidGuy Member
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    cool me to, i will keep you updated, if it fails again!
     
  8. ctlongley

    ctlongley Member
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    Nov 6, 2009
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    I had similar problems, but was able to narrow it down to one particular case and solution:

    If I had my SD card mounted and allowed the lock screen to timeout, I would have to do a battery pull to get it back. So, I changed my settings to never allow a screen timeout (I only do it manually) and have not had the problem since.

    I had an HTC Hero before this and it was plagued with the same issue - it must be an Android thing.
     
  9. dusttones

    dusttones Well-Known Member
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    It's back to it's old ways already. The unlock screen is still there, but it still reboots for unknown reason. I changed my screen timeout to never. I can't get through setting up my email account w/o it rebooting. She's going back for another today.
     
  10. ntwrkguru

    ntwrkguru New Member
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    I went with the Eris, not Moto. I was wondering if I made the right choice, but it seems like I did. I've had no issues with the Eris so far.
     
  11. dusttones

    dusttones Well-Known Member
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    Got mine exchanged today. Much much better.
     
  12. bthoward

    bthoward Well-Known Member
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    Mine has never done a single reboot since the day I got it. The only time its rebooted is when I pulled out the battery to take a look at things. Its just worked flawlessly which is kinda refreshing.
     
  13. NewDroidGuy

    NewDroidGuy Member
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    Hey dustones how is the droid going for you?
     
  14. dusttones

    dusttones Well-Known Member
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    It was still rebooting itself. I took it back to best buy yesterday and exchanged it. The new one is 100% better. Never has rebooted. I love it. How about yours?
     
  15. Mantpunk

    Mantpunk New Member
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    I bought my Droid on Friday and I am having the same problems. Yesterday morning when I took it off the charger it wouldn't even turn on. I had to remove the battery to get it to start up. Same thing this morning, it won't turn on. It constantly shuts down and reboots or just freezes up. I'm going to exchange it today and hopefully will not have these same issues.
     
  16. gcstang

    gcstang New Member
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    Got mine on Friday and I've had no issues.
     
  17. Mantpunk

    Mantpunk New Member
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    Took my Droid back to Verizon today and told them the issues. The tech said that they knew that the software was bad in some of the first batch, so they gave me a new one no questions asked. It's working great great so far. What an awesome phone!
     
  18. chillnscott

    chillnscott New Member
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    Nov 9, 2009
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    My Droid crashed about 20 times in the first 6 hours. I took it back to Verizon and the new one works perfectly.
     
  19. cybercruiser

    cybercruiser Well-Known Member
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    Oct 28, 2009
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    Male
    Computer Geek
    Ohio
    ditto...
     
  20. wsbsteven

    wsbsteven Well-Known Member
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    Mine works fine minus the browser crashing every once in awhile. For everyone else that hasn't returned theirs yet, if yours crashes and reboots, replace it.
     
  21. NewDroidGuy

    NewDroidGuy Member
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    Thanks, I got the droid replaced yesterday, and has not rebooted one time so far!!! yes
     
  22. mothbeast

    mothbeast Active Member
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    How did you get them to take it back? I tried to take mine to a Verizon store and they pretty much blamed me for any problems. I brought it in stuck on a screen where you couldn't power it off with the power button or get anythign to respond. Then they said they couldn't replicate the problem. They said it was because one of the apps I installed was a beta but the phone has been rebooting and sticking since Friday. I think I've had to pull the battery 1-2x per day. Any advice anyone has about getting it exchanged at a Verizon store would be very very helpful. Thanks.
     
  23. sly

    sly Member
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    I suggest printing out this forum thread, and there is another forum thread here that I've posted in that is about this issue. Mine rebooted over and over so much that the Best Buy Mobile employee couldn't even activate the phone. Has NOTHING to do with a "beta app".

    Show them that it isn't just you. They honestly should know this already - it's a common issue - they've had to have someone else come in complaining.
     
  24. NewDroidGuy

    NewDroidGuy Member
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    I pretty much told them the phone is defective, I told them I did a factory reset, and cleared the storage, and did not sync up with anything, and the phone still was rebooting, with nothing on it, but the factory setup.
     
  25. androidnewby

    androidnewby Active Member
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    Nov 5, 2009
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    Mothbeast you have 30 days to return or exchange the phone. They should not be giving you a hard time to replace it. Tkae it back with your receipt and tell them to exchange it.
     

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