Help Verizon Droid Probem

[dusttones]

I bought the new Droid from Verizon yesterday and have been having many issues. The phone randomly reboots and locks up. Last night the unlock screen disappeared and is still gone.

I've tried all the basic things like powering down and back up, removing the battery...none have changed the issue.

I think it may just be a lemon. Checking to see if anyone else has seen this before I exchange it at Best Buy.

Thanks in advance.

Droid 2.0
ESD20

 

[audioi]

Exchange it, mine is fine.

 

[NewDroidGuy]

I also have the same problem, i wonder will a factory reset work for it?

 

[dusttones]

I also have the same problem, i wonder will a factory reset work for it?

I was going to try that, but my phone won't stay on long enough to try it. I'm going to exchange it today.

edit: Also, getting many errors. Just got one that reads:

Activity Home (in process android.process.acore) is not responding

 

[NewDroidGuy]

Well my droid is not that bad, i kno it reset a couple times last nite when i was sleep heard it saying droid a couple times, i received a couple of those error msgs also, sux but i still love the phone

 

[dusttones]

I was finally able to do a rest to factory defaults. The slide to unlock is back and seems to be working better. I'll test it as the day goes on.

 

[NewDroidGuy]

cool me to, i will keep you updated, if it fails again!

 

[ctlongley]

I had similar problems, but was able to narrow it down to one particular case and solution:

If I had my SD card mounted and allowed the lock screen to timeout, I would have to do a battery pull to get it back. So, I changed my settings to never allow a screen timeout (I only do it manually) and have not had the problem since.

I had an HTC Hero before this and it was plagued with the same issue - it must be an Android thing.

 

[dusttones]

It's back to it's old ways already. The unlock screen is still there, but it still reboots for unknown reason. I changed my screen timeout to never. I can't get through setting up my email account w/o it rebooting. She's going back for another today.

 

[ntwrkguru]

I went with the Eris, not Moto. I was wondering if I made the right choice, but it seems like I did. I've had no issues with the Eris so far.

 

[dusttones]

Got mine exchanged today. Much much better.

 

[bthoward]

Mine has never done a single reboot since the day I got it. The only time its rebooted is when I pulled out the battery to take a look at things. Its just worked flawlessly which is kinda refreshing.

 

[NewDroidGuy]

Hey dustones how is the droid going for you?

 

[dusttones]

Hey dustones how is the droid going for you?

It was still rebooting itself. I took it back to best buy yesterday and exchanged it. The new one is 100% better. Never has rebooted. I love it. How about yours?

 

[Mantpunk]

I bought my Droid on Friday and I am having the same problems. Yesterday morning when I took it off the charger it wouldn't even turn on. I had to remove the battery to get it to start up. Same thing this morning, it won't turn on. It constantly shuts down and reboots or just freezes up. I'm going to exchange it today and hopefully will not have these same issues.

 

[gcstang]

Got mine on Friday and I've had no issues.

 

[Mantpunk]

Took my Droid back to Verizon today and told them the issues. The tech said that they knew that the software was bad in some of the first batch, so they gave me a new one no questions asked. It's working great great so far. What an awesome phone!

 

[chillnscott]

My Droid crashed about 20 times in the first 6 hours. I took it back to Verizon and the new one works perfectly.

 

[cybercruiser]

My Droid crashed about 20 times in the first 6 hours. I took it back to Verizon and the new one works perfectly.

ditto...

 

[NewDroidGuy]

Thanks, I got the droid replaced yesterday, and has not rebooted one time so far!!! yes

 

[mothbeast]

Took my Droid back to Verizon today and told them the issues. The tech said that they knew that the software was bad in some of the first batch, so they gave me a new one no questions asked. It's working great great so far. What an awesome phone!

How did you get them to take it back? I tried to take mine to a Verizon store and they pretty much blamed me for any problems. I brought it in stuck on a screen where you couldn't power it off with the power button or get anythign to respond. Then they said they couldn't replicate the problem. They said it was because one of the apps I installed was a beta but the phone has been rebooting and sticking since Friday. I think I've had to pull the battery 1-2x per day. Any advice anyone has about getting it exchanged at a Verizon store would be very very helpful. Thanks.

 

[sly]

How did you get them to take it back? I tried to take mine to a Verizon store and they pretty much blamed me for any problems. I brought it in stuck on a screen where you couldn't power it off with the power button or get anythign to respond. Then they said they couldn't replicate the problem. They said it was because one of the apps I installed was a beta but the phone has been rebooting and sticking since Friday. I think I've had to pull the battery 1-2x per day. Any advice anyone has about getting it exchanged at a Verizon store would be very very helpful. Thanks.

I suggest printing out this forum thread, and there is another forum thread here that I've posted in that is about this issue. Mine rebooted over and over so much that the Best Buy Mobile employee couldn't even activate the phone. Has NOTHING to do with a "beta app".

Show them that it isn't just you. They honestly should know this already - it's a common issue - they've had to have someone else come in complaining.

 

[NewDroidGuy]

How did you get them to take it back? I tried to take mine to a Verizon store and they pretty much blamed me for any problems. I brought it in stuck on a screen where you couldn't power it off with the power button or get anythign to respond. Then they said they couldn't replicate the problem. They said it was because one of the apps I installed was a beta but the phone has been rebooting and sticking since Friday. I think I've had to pull the battery 1-2x per day. Any advice anyone has about getting it exchanged at a Verizon store would be very very helpful. Thanks.

I pretty much told them the phone is defective, I told them I did a factory reset, and cleared the storage, and did not sync up with anything, and the phone still was rebooting, with nothing on it, but the factory setup.

 

[androidnewby]

Mothbeast you have 30 days to return or exchange the phone. They should not be giving you a hard time to replace it. Tkae it back with your receipt and tell them to exchange it.

 

[mothbeast]

Thanks everyone. I just got a replacement at a different Verizon store. I didn't even have to show them my printouts. It was like a night and day difference. I didn't realize how wonky my old one was. This one seems much more responsive especially on the sleep/on/off front. I cant' wait to play with it now.