Verizon exchanging Jelly Bean phones- non-functioning mobile hotspot, misc problemsGeneral


Last Updated:

  1. brian86j

    brian86j Guest

    I called them and they are exchanging mine
  2. Dabrador

    Dabrador Well-Known Member

    You will not get a free replacement by turning in a Razr with a cracked screen.
  3. nicktyelor

    nicktyelor Member

    Can you explain why? What do they do with the phones after it's exchanged? By cracked screen, I mean just the top glass, not broken LCD.
  4. nicktyelor

    nicktyelor Member

    What did you say to them? Did you just tell them about the problems and they prompted you about exchanging it? Or did you have to ask about exchanging it?
  5. carracerz14

    carracerz14 Well-Known Member

    Call them. They'll tell you. Any damage they find and they can charge your account full retail price.

    Physical damage is never covered by warranty, only manufacturer defects. You will have to use insurance, if you don't have it then you will have to buy a new one.
  6. brian86j

    brian86j Guest

    I explained the problems I had. They transferred me to moto. Moto couldn't do anything about it and transferred me to vzw and told them they needed to exchange the phone.
  7. nicktyelor

    nicktyelor Member

    But the problems with Hot-spot is a manufacturer defect no? I can completely understand paying for exchanging the phone based on the screen alone, but if the device actually has problems beyond the physical condition, caused by the manufacturer, wouldn't that constitute an exchange without the retail price?

    Does your phone have any physical defects? Just wondering in case we have a similar situation, and vzw would exchange a damaged phone like mine.
  8. carracerz14

    carracerz14 Well-Known Member

    Listen dude. If there is ANY damage they WILL NOT replace it. At all. Period.

    Read your warranty, it says it doesn't cover any physical damage and if you send one back broken you will be charged for it.

    And what problems with hot spot? Highly unlikely that it's a defect as its probably just a software issue
  9. Martimus

    Martimus One bite at a time... Moderator

    The quickest and most effective way of determining what Verizon Wireless will do in this circumstance is to call and ask. If you are not forthcoming with them regarding any damage to the phone, you run the risk of them identifying the damage after the fact and charging your account for the cost of a replacement smartphone.
  10. bxtzd3

    bxtzd3 Well-Known Member

    when i was a tech for vzw, we never exchanged a phone with a defect like a cracked screen no matter what issues the software has. it is due to the phone goes back to moto and they will not pay vzw if there is a damaged unit. understand they want to save money.
  11. carracerz14

    carracerz14 Well-Known Member

    And I'm sure that you method of getting the hot spot for free isn't a valid excuse for an exchange anyway....
  12. brian86j

    brian86j Guest

    Mine has no defects
  13. nicktyelor

    nicktyelor Member

    Alright, makes sense. Didn't know they would resell them to Moto. Thanks for the help!

    Mobile Hotspots is included in my plan and I'm using the official app. Sorry for asking an honest question. Don't jump to conclusions.
  14. bxtzd3

    bxtzd3 Well-Known Member

    not resell. as with any electronic with a 1 year warranty, you need to send it back to the manufacture. verizon plays middle man and does it for you in the form of a cpo, certified pre owned, instead of waiting for moto to fix it.

Share This Page