I bought my Incredible from a 3rd party (craigslist) about 2-3 weeks ago and I've been absolutely pleased with this phone (even coming from my previous Moto Droid) Everything has been going great with the phone until this morning when my speaker mysteriously blew out. I went to Verizon thinking oh man they're gonna give me a bunch of crap saying the phone won't be replaceable b/c i did not purchase it from Verizon blah blah. Well needless to say I walked in, told the girl behind the desk about how the speaker blew and she said she'll take it into the back and have one of the techs check it out. She came back out about 5 min later and said yep your speaker is definitely blown, would you like me to ship a new one to you? So of course I said yes, she then proceeded to do all the things to have it mailed to me, and said I'll have it by Tuesday. Not only is Verizon sending me a replacement, but she said it will be a brand new one b/c the phone is too new for a "certified like new" replacement! She then asked me if I wanted to put insurance on the phone because the phone is worth so much money and of course I chose to do so (even though the phone wasn't even purchased from Verizon she said I was within the 30 day limit to add it to my plan) So needless to say, I had a great Verizon experience today!