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Verizon pre-order questionsGeneral

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  1. dropnbassonu

    dropnbassonu Well-Known Member

    I'm likely going to preorder the phone tomorrow morning when the site goes live. I have a few questions about the process though since I've never done this before.

    I'm still grandfathered on unlimited and I'm not sure tomorrow when I preorder will it prompt me to either buy outright or upgrade through the special Edge plan with 6gb? Or I wonder if it will even offer me the new Edge deal or just offer the standard plans?

    Since I've never had a phone this large, should I not like it and decide to return it within the 14 day period can I go back to unlimited if I choose the Edge plan tomorrow instead of buying it outright?


  2. The_Chief

    The_Chief Accept no imitations! Moderator

    You will probably want to order through Verizon phone support, and make sure you tell the rep you're buying it month to month, full retail, outright. NOTHING CHANGES on your plan. Get their name. Record the call if it's legal to do so where you live. That way, if they SAY nothing changes and then it DOES, you have evidence ;)

    Some people run the numbers and find Edge a worthwhile switch: I don't. I'll cling to unlimited as long as I possibly can... which means full retail from here on out.
  3. john248

    john248 Well-Known Member

    You should do the online chat thing with a Verizon rep to answer that. I bet Verizon will screw you any way they can though which is why I'm hesitant to even consider Edge.
  4. BobF

    BobF Active Member

    Although this may be old news to many, there is a Verizon Wireless website for ordering phones at full retail, which allows you to keep your Unlimited Data (assuming you still have it. The link is:


    Once you sign in as an "Existing Customer", be sure to check the icon for "Device without Wireless", which is for shopping for phones with no annual contract. This is how I expect to get the Note 3 while retaining my unlimited.
  5. BobF

    BobF Active Member

    I hope both the 32 and 64GB versions are available for pre-order tomorrow.
  6. dropnbassonu

    dropnbassonu Well-Known Member

    So what is my recourse if I end up thinking it's too big for me and need to return it. Is this possible when buying outright like this?
  7. dropnbassonu

    dropnbassonu Well-Known Member

    Below is a copy of my transcript with Verizon chat. Sounds like they'll let me back in to unlimited if I need to return it. Sweet!


    Your RealTime session ID is RT27185617588.
    You are now chatting with 'Christina'
    You: James

    Christina: Hi! My name is Christina with the Verizon Wireless Sales Team. I am available to answer your questions and help you place an order. May I have your name, please?

    me: James
    Christina: Hey James! How may I assist you today?

    me: I'm looking to preorder the Note 3 tomorrow when it's available and I have a few questions regarding the process...

    Christina: I'd be happy to answer any questions you have today!

    me: I'm currently grandfathered with unlimited and would prefer to stay this way, so i realize my only way to keep it is to buy the phone outright, correct?

    Christina: That is correct.

    me: If buying outright can I return it with the normal 14 day window?

    Christina: You can return it in those 14 days.

    me: Awesome. Next question...

    Christina: What is your next one?

    me: I am tempted at jumping on the deal you have for people like me to get the 6gb Edge plan for $30, is that going to be available when preordering too?

    me: Or am I simply reserving the phone tomorrow and then when it's delivered I'll have to make a decision on plans, etc?

    Christina: The Edge program will be eligible, and that 6GB for $30 is only available when you do Edge. Those will both be available when you preorder.

    me: So assuming I end up doing the edge program tomorrow at preorder time, if I have to return it do I go back to my unlimited plan as I was before?

    Christina: You will be able to go back as long as you return the device in 14 days.

    me: Awesome, so just to recap. If I buy the phone tomorrow with the Edge 6gb plan and decide to return it within 14 days of receiving it I'll be reinstated with my grandfathered unlimited plan?

    Christina: Yes, that is correct!

    me: Beautiful. Thanks! Will any of this affect my wife who I share a family plan with? Or does the 6gb plan basically replace my portion of the unlimited?

    Christina: Your calling plan will not change, only your data. Hers will stay the exact same as it is now.

    me: I believe you've answered all my questions, thanks!

    Christina: Can I help you with anything else today?

    me: Do you happen to have preorder link?

    Christina: I have no information about that phone yet, so I do not.

    me: gotcha

    Christina: What else can I do for you?

    me: That'll do it

    Christina: Thank you for visiting Verizon Wireless; I'm glad I was able to help you today! At the end of this chat there is an opportunity for you to provide your feedback based on your experience with me today and to receive a copy of the chat. We would very much appreciate your thoughts.
    Thank you for chatting with us, visit our Online Workshops to learn more about your devices. Click "Close" to tell us how we did today via our survey.
    breadnatty08 likes this.
  8. ceva321

    ceva321 Well-Known Member

    I love the live chat. They are always very professional :rolleyes:
  9. dropnbassonu

    dropnbassonu Well-Known Member

    Well this makes me curious now, I had the impression from reading a few forums that in order to get the 6gb max plan for $30 I was going to have to pay full retail using their edge payment plan. If the guy I just talked to through chat is to be believed, I can buy the phone at the subsidized price but I have to trade my unlimited for 6gb. Which for me, 6gb is about the amount I use each month anyway. I'll be saving around $600, assuming the contract price is $300 and the outright price is $850+tax. Aside from selling my soul what am I missing here?
  10. The_Chief

    The_Chief Accept no imitations! Moderator

    If the Edge program SAVES you money, then it's okay to consider it. It would cost me a lot. But keep in mind that with all the stuff it can do, uploading 13MP pics and a free premium membership to Evernote, your data usage may go UP with this phone. Something to consider.
    breadnatty08 likes this.
  11. dalumberjack

    dalumberjack Well-Known Member

    I'm here in California waiting for 6am....... just about 30 minutes left.

    Anyone else out there?
  12. The_Chief

    The_Chief Accept no imitations! Moderator

    Yeah, right here camped out in TN! :)
  13. jt999

    jt999 New Member

    If we preorder, are we able to cancel the order anytime before delivery?
  14. treb1797

    treb1797 Well-Known Member


    Only 10 more minutes :)
  15. dalumberjack

    dalumberjack Well-Known Member

    passed 6 and still not up yet.
  16. dropnbassonu

    dropnbassonu Well-Known Member

    yeah where is it?
  17. dalumberjack

    dalumberjack Well-Known Member

    Someone must of fallen asleep at their desk and forgot to flip the switch.
  18. dalumberjack

    dalumberjack Well-Known Member

    page is now down
  19. treb1797

    treb1797 Well-Known Member

    It's live folks. Says it should ship on / by October 10th.
  20. dalumberjack

    dalumberjack Well-Known Member

    how did you order? I click on the link and it goes no where
  21. dropnbassonu

    dropnbassonu Well-Known Member

    Not seeing it either, I click on the homepage link and it takes me to the other samsung phones, but no note 3
  22. dalumberjack

    dalumberjack Well-Known Member

    found it if you go through the upgrade path for your phone but every time I try to put it in a cart it disperses.
  23. treb1797

    treb1797 Well-Known Member

    When logged into your account select upgrade device. It will show up there. For some reason just searching on the site doesn't work. It only worked when I went the upgrade device route.

    Ninja'd :)
  24. volley4me

    volley4me Member

    We have a business plan and when I called the rep told me "NO ONE YEAR CONTRACT ON NOTE 3" but I ended the call and went online there it was on the drop down: ONE YEAR which I only ever take on a phone so don't always believe what they tell you on the phone. Ordered under my sons line (had to do that last year to keep my unlimited) so I'm hoping I can just pop my old sim card in and activate under my line. Not sure if that Edge plan is beneficial to them or the customer.
  25. veccster

    veccster Well-Known Member

    I went that route but get an error message every time I hit "next".

    "Due to this type of order, one or more of the item (s) on your order have been removed.

    Please return to verizonwireless.com after the completion of this order to process a separate transaction for the removed items."

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