Verizon Return Policy: Confused?


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  1. mikespe

    mikespe Well-Known Member This Topic's Starter

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    I am a bit confused with Verizon's return policy for the holiday season. I read here on the forum that you have 30 days to return or exchange your new phone. However I ordered my Droid on the 18th and in the confirmation email it said:

    That seems to be almost 60 days if you ordered on November 15th. The reason I ask is because if the Passion. If it DOES come out within that time and I like it better than the Droid can I exchange it past 30 days?

    Thanks
     

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  2. aaron19953

    aaron19953 Well-Known Member

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    you have until jan 13.. it's not that complicated.. VZ wants people to buy phones for christmas, knowing full well that some of them won't be "gifted" until dec 25..

    -=< aaron >=-
     
  3. mcbtrain929

    mcbtrain929 Well-Known Member

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    if you buy a phone before nov 15th or after dec 14th, you have 30 days to return the phone. if you buy a phone between nov 15th-dec 14th, you have until jan 13th.

    /closethread
     
  4. GLMontyWV

    GLMontyWV Member

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    So if I decide I don't like the DROID and want to exchange it for a non-smartphone will I be able to get out of the data part of the plan? I'll be converting 4 lines over to Verizon in Dec and will only be getting one DROID, others don't need them and don't want to get locked into a plan I may not use.

    Thanks!

    Monty
     
  5. lyricalpursuit

    lyricalpursuit Well-Known Member

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    I can't find documenation of an extended return policy and have asked a Verizon employee who said this was not true.
    If anyone finds documenation on the return extension time, could you please include a hyperlink? :)
     
  6. mcbtrain929

    mcbtrain929 Well-Known Member

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    It's actually printed on my receipt from when I bought the phone in a VZ store.
     
  7. mikespe

    mikespe Well-Known Member This Topic's Starter

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    I have the confirmation email Verizon sent me when I purchased my Droid. If by some slim chance I decide to return my Droid it is printede there clear as day...
     
  8. lyricalpursuit

    lyricalpursuit Well-Known Member

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    Thanks mikespe!
     
  9. lyricalpursuit

    lyricalpursuit Well-Known Member

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    thanks mcbtrain929!
     
  10. josh0875

    josh0875 Member

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    By the anyone has given any thoughts to what other phone can replace DROID? I need data plan (email/web). Planning to return it if 12/11 updates do not solve most irritating problems.
     
  11. mss12

    mss12 Well-Known Member

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    So if you bought the Eris on 11/15, you have until January 13th? Its tripping me up cuz it says between Nov 15...so is that inclusive, or start Nov 16?
     
  12. rayjack8

    rayjack8 Member

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    from talking to a customer rep, they say you can only return it on jan 13, if you haven't activated your phone for over 30 days.
     
  13. mcbtrain929

    mcbtrain929 Well-Known Member

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    Anyone else SUCCESSFULLY return their droid or eris recently that they bought in november? I'm going to return my eris today and want info to get ready to go to war.
     
  14. rayjack8

    rayjack8 Member

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    Let me know how it goes
     

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