Verizon said needs more complains on Low Volume


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  1. ocean1

    ocean1 Well-Known Member This Topic's Starter

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    Verizon rep (CSR) said they have not heard of any LOW volume level issues on the X. They said IF there is an issue please have other DX users call and use these steps. They can than begin to see if a patch can adjust the max volume out put without distortion. Level 2 tech said there is almost ALWAYS room to bump up the volume however Moto, HTC etc sets them and can distribute a patch.
    Good news!!! anyone having low volume levels on ringing, alerts etc please use these steps and let any other boards you are a member of know that enough voices they can issue a patch!! Simple fix from what I was told. Just they will not do anything if its 200 people of 500k saying the volume is really low. LEts do this!!
    If you are happy with the speaker and volume levels on your Droid X, then that is great (!), but this forum thread is not for you. Apparently, the Verizon first line tech support people have no information regarding the alleged low volume speaker problem documented at the two links below, for instance:
    1) http://forums.verizon.com/t5/DROID-X-by-Motorola/Volume-issue-on-new-Droid-X/td-p/227520

    2) http://www.droidforums.net/forum/droid-x-general-discussions/59913-droid-x-speaker-volume.html

    Verizon tech support needs to hear from people whose [COLOR=#812528 ! important][COLOR=#812528 ! important]phones[/COLOR] seem to suffer from this low volume/speaker problem. These people need to describe the problem to Verizon tech support people and follow the tech support attempts to identify and/or solve the problem over the phone. If Verizon tech support gets enough calls without a solution to the problem, higher level tech support people at Verizon will find out (or hear more) about the low volume speaker problem and hopefully work toward doing something about it. (I think a simple system update that codes the phone to send more power to the speakers when the volume is turned way up would do the trick.)[/COLOR]

    Here is what you need to do:

    First step, call Verizon tech support (preferably not by using your Droid X, but rather by using a different phone on a different line/connection if possible).
    - do this by dialing 1-800-922-0204, then entering your Droid X [COLOR=#812528 ! important][COLOR=#812528 ! important]phone [COLOR=#812528 ! important]number[/COLOR][/COLOR], and then pressing "3" for tech support.[/COLOR]

    Second step, tell the Verizon tech support about your low volume/speaker problem. (People say they cannot hear their Droid X ringing, they cannot hear verbal Navigation directions, they cannot clearly or easily hear/understand verbal prompts while using the "Voice Command" app, etc.)

    Third step, try following the suggestions of the first line [COLOR=#812528 ! important][COLOR=#812528 ! important]Verizon[/COLOR] tech support people while on the phone with them (take out the battery and then put it right back in the phone, etc).[/COLOR]

    Fourth step, if the suggestions of the Verizon first line tech support people do not solve your low volume speaker problem, then tell them so. Tell them you still experience the low volume speaker problem: tell them clearly and repeatedly, but politely and civilly.

    By the way, the Verizon first line [COLOR=#812528 ! important][COLOR=#812528 ! important]tech [COLOR=#812528 ! important]support[/COLOR][/COLOR] people can quickly, patiently, and professionally solve virtually all of (or at least a lot of) the problems posted on this forum. They are very friendly, have all sorts of resources, and the wait time is rarely more than a few minutes.[/COLOR]

    As things stand, many, many, many people have reported low volume/speaker problems with their new Droid X on various [COLOR=#812528 ! important][COLOR=#812528 ! important]forums[/COLOR] and blogs (such as those found as the two links provided above), though almost no one has reported their low volume/speaker problem to Verizon tech support and gone through the simple hoops on the phone (described in the four steps above) required to get higher level tech support investigating the matter.[/COLOR]

    So... if you are experiencing a low volume speaker problem with your new Droid X, please follow the four steps above. If enough people do this, the issue will eventually reach higher levels of tech support and Verizon will provide a real solution if it is needed.

    I really love my new Droid X - I just cannot easily or clearly hear most things that come out of the speaker (both the earpiece speaker but especially bad is the speakerphone speaker) in the same way that I can with almost every other [COLOR=#812528 ! important][COLOR=#812528 ! important]mobile [COLOR=#812528 ! important]phone[/COLOR][/COLOR] I have ever used (most if not all inferior to the Droid X in other respects).

    [/COLOR]
     

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  2. JubbaTheHutt

    JubbaTheHutt Well-Known Member

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    Bad copy and paste job. Can you please clean it up?

    Thanks for the heads up anyways.
     
  3. tsanuri

    tsanuri Well-Known Member

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    This part is entirely uncalled for to me. If you do not agree with me go elsewhere is really what it is saying.

    I have no problems with the volume. And changing the volume could affect those that are in the same place I am in as well.
     
  4. paul89

    paul89 Well-Known Member

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    Wow are you serious! "Uncalled for" what the hell are you talking about! That was not being rude at all. And yes the patch for louder volume would affect you as well...and your saying that is a bad thing lmao, you have got to be kidding me. This guy/girl is just simply trying to help out the X community and your putting him and everybody else down. So please back off, and good for you that you have no volume problems! :mad:;):D
     
    kcs7272 likes this.
  5. droidx_fan

    droidx_fan Well-Known Member

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    Don't sprinkle reality in with the koolaid drinkers here. They are doing a horrible disservice to so many people by ignoring the problems that factually exist. This site has minimal value if all it can serve is the cheerleaders. Fact is, the DroidX has the potential to be a great device but it has TONS of issues right now. Unfortunately for me, I'm experiencing about all of them.
     

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