Bought a Moto Droid on ebay for a test drive because I didn't want to get locked into a contract. Contracts on cell lines are a touchy subject with me, but that's not the reason I posted here. Not often that I feel the need to brag about someone, so this is different. Usually you only hear when people complain, but I thought people should hear about how a Verizon tech rose to the occasion. The phone I purchased was a factory certified refurb and worked well, with one exception...when I placed a call the screen went dark and wouldn't wake up unless I opened the keyboard. Very annoying and I knew that couldn't possibly be right. After a factory reset the problem remained. I called Verizon tech support, expecting to get some kind of crap about "you didn't buy it from us, so we can't help you". I just wanted to be able to say I had covered all my bases before returning the phone and moving to AT&T for an iPhone. Much to my surprise the techie was very friendly and went straight to work. He said the phone probably has a bad proximity sensor. A replacement phone is arriving on Monday/Tuesday even though I didn't buy the phone from Verizon. Thanks to his hard work and kind service, Verizon is keeping a customer. I don't want to hear another iPhone user squawking about how much better their customer service is for trouble issues. Never once did I threaten to switch carriers if I wasn't helped. In fact, the whole phone call probably only lasted a few minutes. The guy took care of business and in doing so, he took care of MY business. I'm still test-driving the Droid to see if it's better/worse for my business applications than Blackberry, but Verizon probably just sold between 4-6 Droid phones by going the distance with me. Good job guys!