ok monday i took my phone to verizon because my earpiece volume has gotten quieter and its hard to hear people on the other end. the speaker phone is not affected at all though. so the verizon rep completely wiped my phone to what it was when it came outa the box. then loaded me back on it and it was fixed. well today now its gotten quiet again. what do i do now? any ideas ,comments etc. are appreciated!!! thanks! (please note i do not feel this is the same issue with the headphone jack thats why im making a new post. speakerphone is fine also.) If they offer me a refurb phone should i be worried?