I just want to tell my fellow Phandroids that I have been blown away by Verizon Wireless customer service/tech support over the past 48 hours. On two separate occasions (one involving activating my Droid and getting my old cell # ported over, and the other involving setting up email on the Droid), here is what I found when I called VZ Wireless customer service/tech support: A. It did not take very long to get through to an actual human being. Just a quick voice-menu and practically no wait. B. The human beings I spoke with spoke clearly, sounded friendly, were very patient, and were able to explain things in a way that I could understand it. C. Rather than rush to get off the phone, they would not end the service call until we actually conducted a brief test to confirm that my problem was solved! D. The problem was solved. Hey, I'm like most everyone on this forum -- I like to post complaints when things go wrong. But fair's fair. I could not be more pleased with the accessibility and helpfulness of the Verizon Wireless tech support people that I've dealt with since getting the Droid. And that makes me feel very good. I like to give my hard-earned money to companies that give good customer service, and to hell with those that don't! It also makes me feel good to know that I can occasionally call on Verizon Wireless to walk me step-by-step through some of the functions of my Droid.