Verizon won't let me upgrade help?General

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  1. gspam1

    gspam1 Member

    Did an online chat with Verizon and couldn't solve my problem. My GN2 is not eligible for an upgrade until Nov of 2014. I want to order the GN3 and keep my same phone number. I am prepared to pay what this costs, but Verizon won't allow any of these options per the Rep:

    If I pay the contract breakage fee on my current contract $260, they won't let me port my existing number to a new phone. I have to get a new number.

    If I buy a new GN3 on contract, and continue to pay the contract on my GN2, they won't let me move my old phone number to the new GN3 even though I'm paying for both.

    If I buy a GN3 with another carrier, they won't allow me to port my phone number to it.

    Any ideas? Thanks!

    *** Problem solved. I tried the Verizon Wireless website from my desktop at home and was able to upgrade and keep the same line by paying the $699.99 off contract price. I wonder why the Rep couldn't do that?

  2. john248

    john248 Well-Known Member

    Probably bc the CSR is an idiot.
  3. The_Chief

    The_Chief Accept no imitations! Moderator

    My second CSR didn't even know the Note 3 was available for pre-order! :eek:

    To his credit:

    After getting him up to speed, he DID work diligently to (a) get me the Note 3 at full retail; and (b) NOT order the Gear with it. He did very well.
  4. ceva321

    ceva321 Well-Known Member

    You can always trade in your note 2 towards credit for your new note 3 through Verizon...they should give you something for it.
  5. evertroy

    evertroy Member

    After you get your number on the new phone I would sell the old one on ebay. Current bid on one right now USED on VZW is $500. Unless you plan to give it to someone that is.
  6. atrain311

    atrain311 Well-Known Member

    The Verizon rep quoted me $60 for my note 2, which is in near perfect condition.
  7. matthewgleason

    matthewgleason New Member

    Have you considered adding a line?
  8. zendroid

    zendroid Guest

    Due to the nature of the business here in the U.S. AT&T as well as Verizon, the two largest carriers, tend to be victims of their own success. As many of us know the smartphone business is exploding, the growth rate challenging these two major carriers to keep up.

    The two biggest challenges they have are building out their respective hi speed networks, and hiring enough customer service reps to handle the onslaught of calls coming in from those who in many cases have no clue about the new smartphone they've just purchased.

    As such, getting all these new employees trained is a daunting task. One that takes time. As a result when we call in its a bit of a gamble as to just who we might be dealing with, and what they're level of knowledge is.

    The technique I use is to call in, if I get someone who is helpful and knowlegeable I continue with them. If I get someone with little knowledge or a difficult attitude I thank them, hang up and call right back knowing I'll get someone else that is likely to help me.
  9. droidobsessed

    droidobsessed Well-Known Member

    @atrain 311 I would sell it on ebay if I were you. I know some people don't want to deal with that so you can check out I have heard others mention that as an option.

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