Viber crashesSupport


  1. masterboy123

    masterboy123 Member

    Hello,

    I have noticed a problem with Viber application. It crashes after 5 minutes or more during a call, i am using WiFi network to use Viber but it always crashes after 5-6 minutes.
    Also, sometimes it says "Not enough memory" when i am trying to send pictures through viber to other users. Then i have to restart my phone and the picture goes smoothly. I am using Advanced Task Killer app but i dont know why it still gives such errors of not enough memory.

    Pease help!

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  2. ViberMedia

    ViberMedia Well-Known Member

    Hi,

    This is a member of the Viber R&D Team!

    @Masterboy123- Hi! Thanks for reporting, we would appreciate if you contact our support team at: Your ticket details | Viber Support and elaborate on the issue.

    If anyone has any questions/suggestions for Viber, please feel free to let us know, and we will address them shortly.
    Thanks,
    Viber Team
    masterboy123 likes this.
  3. masterboy123

    masterboy123 Member

    Thanks for your response.

  4. ViberMedia

    ViberMedia Well-Known Member

    It's our pleasure to be here and help - and we hope to attend to your ticket shortly.

    If you have any other questions/doubts, we're staying here to reply :)
  5. raenne

    raenne New Member

    mine sir it says viber apllication crashes...when i try to submit error report it doesnt respond...
  6. ViberMedia

    ViberMedia Well-Known Member

    What device do you have? Which version of Android?
  7. charlie7

    charlie7 New Member

    Hi,
    It's been 2 days that i receive the following notification from viber on my samsung galaxy S2:
    an unexpected error occurred forcing the application to stop. please help us fix this by sending us error data, all u have 2 do is click ok.
    When i clicked ok, then an email is sent to viber to notify them about the problem...but the notification are becoming repeatedly annoying and i am currently ignoring them. Can somebody please advise what to do?.
    Thanks.
  8. ViberMedia

    ViberMedia Well-Known Member

    Hi,
    How often do you receive this error message?

    Also, did you make sure you have the latest version of Viber installed? Have you tried uninstalling and reinstalling Viber? (note that this will unfortunately result in the deletion of your chat history)
  9. BenPope

    BenPope New Member

    Yeah, I've also had this problem, pretty much since version 2.2.1 one came out. I have an HTC One X (Tegra3) with Android 4.0.3, and firmware 1.29.708.15

    If I switch my phone on and don't open Viber, it will crash after some time. I think it has to do with losing (or regaining) data connectivity.

    Edit: reported to Viber with Ticket: #NTE-641-56179
  10. BenPope

    BenPope New Member

    Apparently "The new version, 2.2.1, for Android will be available in Google Play (the Android Market) for your upgrade shortly".
  11. lovrinjo

    lovrinjo New Member

    I have the same problem as charlie7 and maybe from the same date somehow. It's very annoying, more than ten to fifteen times a day viber crashes and it restarts soon again. I also send reports for few first times, but now just delete notification.

    I have HTC One V with Android 4.0.3.
    Viber version 2.2.1.21
    I tried reinstalling, but did't help.

    Any solution??
  12. BenPope

    BenPope New Member

    2.2.2 crashed just after I installed it, but not since.
  13. ViberMedia

    ViberMedia Well-Known Member

    @lovrinjo -
    Has the problem been resolved on the latest 2.2.2 update as well?

    Meanwhile, please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android compatible with Viber (system requirements)? | Viber Support
    We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.
  14. jsunga

    jsunga New Member

    I have viber 2.2.2 and galaxy s3, when i use viber on a wifi viber crashes i don't know if it's the software or the version of viber and last night viber crashed 3 times
  15. ViberMedia

    ViberMedia Well-Known Member

    Hi,
    You mentioned that it's on WiFi - does the problem not occur on 3G?
  16. h04111989

    h04111989 New Member

    Hello,

    I have noticed a problem with Viber application. It crashes after 5 minutes or more during a call, i am using WiFi network to use Viber but it always crashes after 5-6 minutes.
    Also, sometimes it says "Not enough memory" when i am trying to send pictures through viber to other users. Then i have to restart my phone and the picture goes smoothly. I am using Advanced Task Killer app but i dont know why it still gives such errors of not enough memory.

    Pease help!:confused::confused::confused::confused::confused::confused::(
  17. ViberMedia

    ViberMedia Well-Known Member

    Are you using Atrix?

    Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android compatible with Viber (system requirements)?
    We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.
  18. farzad2210

    farzad2210 New Member

    I have a problem making /receiving call with viber.

    I have been using viber for couple of years and since 2 weeks ago, when I receive/make a viber call and after the call is established, viber crashes and says stopped unexpectedly. I tried people suggestions by uninstalling and installing and restarting the phone, but the problem is still there.

    My phone is Motorola G (MotoG) and using android kitKat 4.4.2. I got this phone couple of months ago and it was working on it for several weeks and now it's not working anymore. I can send and receive messages but when i receive a call, it crashes at the beginning of the call.
  19. hifiboy

    hifiboy New Member


    I am also having the same problem as other users. I have motorola G, KITKAT 4.4. It's worth mentioning that Viber was working on the same device on android 4.3 but soon after the update reports' viber stopped unexpectdley' as soon as the call is connnected wither from my side or from others. Is there a solution to this?
  20. farzad2210

    farzad2210 New Member

    I contacted the viber customer support and they provided me a test version which i guess should be released by now. Otherwise try their customer support. They are very quick and responsive.
    Thanks
    Farzad
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