video will not playSupport

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  1. geebeeone

    geebeeone New Member

    Just got my new Ascend g300 and so far very pleased.
    I have just put a small MP4 file on the micro sd card and the phone shows the file in gallery,BUT when I try to play I get a message saying ...'Sorry this video cannot be played'
    My wife's galaxy y plays the file perfectly. Both phones using gingerbread.
    Any idea what media player the Galaxy Y uses?
    What is wrong?
    Thanks for any help.

  2. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Have you tried an alternative video player? I use MX Video player and have yet to find a video format it can't play on any of my devices.
  3. geebeeone

    geebeeone New Member

    Downloaded and it plays the file. o.k., not perfect but watchable.
    Thanks again.

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