Virgin Mobile System Update | Speed Reduction for Beyond Talk Monthly Plans


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  1. jamoosh

    jamoosh Well-Known Member

    Hi forum,

    I feel some forum participants may be interested to read, I just logged into my VM account, to find the following message:

    "To better service you, our systems will be updated in early 2013. As a result, several important service items and the Terms & Conditions are being updated. This may impact your service experience. We encourage you to review a summary of these changes and the updated Terms & Conditions of Service. Click here to review these updates before they take effect in early 2013."

    "Speed Reduction for Beyond Talk Monthly Plans
    Once the system is updated, we will begin throughput speed reduction for the Beyond Talk Monthly plans on all devices. To ensure all customers have reliable access to data services, we will begin implementation of throughput speed reduction, once the established threshold is reached.
    To help ensure you're aware of your throughput limiting status, we'll send you a message when 85% of the data threshold has been used, and again when you've reached 100% of your data threshold and speeds will be reduced."

    Complete system update information:
    Virgin Mobile USA

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  2. metsfan99

    metsfan99 Well-Known Member

    Which Beyond Talk plan do you have? I just logged in to my account, and I don't see any messages, but then again it may not have hit every account yet. It might be related to the roll out of LTE which Sprint said would be in the first quarter of 2013.
  3. thebryceee

    thebryceee Well-Known Member

    Just logged in and saw it. My data still isn't being collected, but maybe they figured out a way and that's what the system update is for. Doesn't mayer anyhow, I'm switching over to tmo prepaid in a couple weeks. That would suck tho if they figured out a way, my 3G speeds are decent here.

    Attached Files:

  4. mogelijk

    mogelijk Well-Known Member

    My guess is that this is going to people who have 4G phones who have not been throttled. It sounds as if they are updating their software so that they can now accurately track data usage on 4G phones and they will start being throttled after 2.5 GB.

    If this is true, I believe a lot of 4G phone owners will be upset at VM.
  5. mistichunter

    mistichunter Well-Known Member

    yeah i just saw the message to got the same message when i logged in a few minutes ago
  6. mogelijk

    mogelijk Well-Known Member

    Out of curiosity, do you have a 4G phone? Is it only those that have 4G phones that are getting this message, or are some people with 3G phones getting this as well? In my wife's case, I know she has a 3G phone and we haven't seen the message.
  7. tli

    tli Well-Known Member

    I just received the SMS about half-hour ago on the OV 3G phone. It'll take some time to reach everyone...

    Majority of the changes seem to affect the older PayLo and a la carte plans--especially regarding payment and billing rules and restrictions.
  8. riggerman0421

    riggerman0421 Well-Known Member

    I really don't see why everyone is getting so worked up. The soft cap on data has always been there. The only thing I can figure out is, they finally found out how to track data usage on the 4G phones and will start throttling them after the first of the year. The rest of us on 3G devices already have this in place, so it shouldn't affect us.


    From VM's website:

    Once the system is updated, we will begin throughput speed reduction for the Beyond Talk Monthly plans on all devices. To ensure all customers have reliable access to data services, we will begin implementation of throughput speed reduction, once the established threshold is reached.
  9. vmforlife

    vmforlife Well-Known Member

    good points.

    I'm more of a business user, having come off of Blackberry.

    I probably only use about 1 gig of data monthly, maybe 1.5 on a good month. I'm not concerned. Any pre-pay carrier and most post-pays are going to soft cap your use anyway if you are a heavy user. Start watching online movies 24/7 and you'll be capped quickly.
  10. karenshutts

    karenshutts New Member

    So if I'm understanding this right,once you use 2.5 g, they slow down your speed? Like for tethering for Netflix? Which by the way would irk me, the reason I bought this phone HTC EVO 4 ( which turned out to b EVO 3 D) . I don't even receive half my phone calls. I just don't get it,this seems like a really nice phone but I don't feel like I'm receiving full advantage of what it has to offer. I've had it for 6 mths now,just all seems very complicated to me.
  11. kfisher

    kfisher Member

    Hi karenshutts....that's the worst phone I've ever used in my life. I only lasted a few short days with it before taking it back and getting the Samsung Reverb. Those errors and problems you are having are widespread and wellknown with that phone. Whoever messed it up, did a great job. I had the 3D when on Sprint and I never, ever had any problems like that. To pay that much for a phone, and not be able to receive or send texts or phone calls is just lousy. I love my Reverb and am so glad I got it. Wanted the ONE V, but couldn't get it locally.:)
  12. gabe603

    gabe603 Active Member

    After the updates the EVO works fine now, you want the worst phone, try the Triumph ( Used almost a year and with the ROM was a a good phone...)
  13. thebryceee

    thebryceee Well-Known Member

    Want an even worse phone? Try the Intercept.
  14. keisukehonda

    keisukehonda Well-Known Member

  15. chilledmonkey

    chilledmonkey New Member

    X-2 on the update. Not one issue with calls or sms...

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