I have been having issues since October .. of course, they told me that they had a ticket -- when i called back, of course there was no ticket. She said if there was no proof that my service was not working, then I should set my expectations extremely low to receive a credit, because then I would have a credit on a device that does not work...
I said it's not called a credit, it's called a reimbursement. She said I should expect not to get one, but that she would submit a ticket anyway -- WOW -- at least I actually got a ticket number this time. I tried to explain to her that I have OVER 150 screen shots, time stamped, that prove that my texts are not working... she said she didn't understand.
She's from the Philippines ... guess I should expect her not to understand ... not even customer satisfaction. See you in court Virgin Mobile!!!!!!