Help VM last day of the month problems

[Misterre]

I have VM and set it up to autopay through paypal.
The last day of the month I get errors saying I have not paid and cannot access the web or anything until that night at 12.
Any one else have that problem?

 

[harvickchick]

Yes! well sorta...this past month was the first month that I paid...my balance was due on the 9th, so I paid it the night of the 8th. After midnight I wasn't able to access data, and I noticed (via minutes checker app) that my balance that was $25.00 was going down and down and down. I called them the next day and I was like wtf why can't I use my data (by now my balance was down to like $15 lol) They said something like...because I paid too early and I didn't have my plan reset...when I called and paid on the 8th the guy asked me if I wanted my plan reset and I had no idea what he was talking about, so I said no lol.
What they told me to do is don't pay until the day it's actually due, then it will automatically reset?
I don't know haha I'm really confused. Hopefully it works ok this month 'cause luckily they were nice enough to put my balance back to $25...I guess it kept going down because I was technically in a pay per use thing or something.
Maybe someone who's more experienced with VM can help us both lol

 

[biggpat86]

^^im waiting for my billing cycle date to come up, JUST to see what issues i run into. my very first virgin mobile experience has been sorely lacking.

 

[harvickchick]

I know there's an easy way to handle it...it just seems like the two of us don't know what that way is lol

 

[Misterre]

I was considering paying early. I guess I will not do that now.
I suppose I will have to call them next month when it happens to see if they can fix it.

 

[bigbubba]

When you topup your account, the new buttons say PayNow, I always hit pay now like three days before my due date... that way you can keep an eye on your account, like being charged for texts, and 2 hour phone calls you didnt make..... Havent had an interruption in service since I started doing this way about 4 months ago

 

[untalented893]

I always just renew my plan that day. It only costs you the money a few hours early and the internet works fine after that. It doesn't even push up the day you have to pay. There should be a section on the site that says "Restart my Plan Now" or something along those lines...

 

[Method760]

Yeah same thing happen to me, i had to put 20Dllrs more !

 

[Jenny Z]

That happened to me the first month I had it, but I haven't had a problem since then.

 

[biggpat86]

just happend to me. my due date is the first so i go online, pay my bill, a few hours later im getting the whole "you need to top up your account" text messages.


just got off the phone with customer service (who is very hard to understand btw) and they said my account should be reset and active within 15 minutes. we'll see how that ones goes.

 

[metalmayhem]

Yes! well sorta...this past month was the first month that I paid...my balance was due on the 9th, so I paid it the night of the 8th. After midnight I wasn't able to access data, and I noticed (via minutes checker app) that my balance that was $25.00 was going down and down and down. I called them the next day and I was like wtf why can't I use my data (by now my balance was down to like $15 lol) They said something like...because I paid too early and I didn't have my plan reset...when I called and paid on the 8th the guy asked me if I wanted my plan reset and I had no idea what he was talking about, so I said no lol.
What they told me to do is don't pay until the day it's actually due, then it will automatically reset?
I don't know haha I'm really confused. Hopefully it works ok this month 'cause luckily they were nice enough to put my balance back to $25...I guess it kept going down because I was technically in a pay per use thing or something.
Maybe someone who's more experienced with VM can help us both lol

Same thing just happened to me... I paid on the first yesterday and all day my data didn't work and eventually txt gave out because apparently when i topped-up, my plan wasn't reset so my txt's were draining my $25 in my account till it gave out.

thanks for the post in saved me some stress...First rep i called told me though luck, I have to pay again since I didn't restart the plan and it was my fault...next rep was more understanding and said oops looks like our system didn't restart the plan let me take care of that for you..5 minutes later she came back and my account was fixed...

Thanks again!

 

[harvickchick]

Same thing just happened to me... I paid on the first yesterday and all day my data didn't work and eventually txt gave out because apparently when i topped-up, my plan wasn't reset so my txt's were draining my $25 in my account till it gave out.

thanks for the post in saved me some stress...First rep i called told me though luck, I have to pay again since I didn't restart the plan and it was my fault...next rep was more understanding and said oops looks like our system didn't restart the plan let me take care of that for you..5 minutes later she came back and my account was fixed...

Thanks again!

No problem!! I'm just glad I know I'm not the only one who had issues hhaha.
It's kind of a pain in the butt to have to "restart" our plan or whatever, but like what I said in a different thread, for what we pay for service, I have no problem doing it! lol!!
It's just kinda hard for me 'cause I like to pay things before they're due so I don't forget to pay them! Oh well, atleast with this, if I forget and am a day late, the phone will just shut off instead of charging me a late AND reconnect fee (like stupid AT&T lol)

 

[biggpat86]

im on the phone with customer service right now, and my phone STILL is not working. the chick on the phone tried to strong arm me into paying another ten dollars saying the billing issue was a result of my actions. i was all like " O_O, my actions?! like paying my damn bill on time??!"


so shes been gone talking to her supervisor for a lil while now, awaiting approval to give me a credit. im not paying another cent to get my phone working. this is kinda ridiculous. if my bill is due on the first, and i pay my bill on the first, shouldnt my phone work for the rest of the month? just call me crazy...

 

[jrhughes]

What they told me to do is don't pay until the day it's actually due, then it will automatically reset?

Greetings:

If your autopay fails, it will prompt you to log in and process payment.
Doing this will also reset your payment due date to match the same date
for the *next* month.

My payment failed during inital auto payment. When I logged in and
updated my credit card info, not only did it process the payment at
that time, but the system stated that the next auto payment would
be attempted on 3/1 rather then the earlier sign up date from the
month before.

I hope my answer isn't too confusing.

Cheers!

 

[Joeydroid]

This is what it says in my account. Should i pay it on the 13 or before ? This is my first month.

 

[Misterre]

I am the one that started this thread.
Here is what worked for me. I have to pay on the tenth of each month. This month, when I started getting the problems, I went to the VM site and clicked on the paynow button (am not sure what it is called) and within ten minutes it was working fine.

 

[Joeydroid]

Well today is the same date where it says YOU WILL BE CHARGED ON but the box next to it normally says Pay Now now says Top-Up Now. I thought when you top-up your adding money for individual minutes or money for ringtones etc. There is an option on the right column that says Restart My Month Plan but when i hit continue it gives me an error and says to call..


Update.. I called them up and they did the transaction over the phone. I asked will i have to call live to pay the $25 next month and she said yes,

 

[biggpat86]

^^ same response for me joey. "in the future, to avoid such payment issues, give us a call to make your payment". fuggin hassle to call BFE, wade through the broken english, MUCH LESS with a damn credit card info just to pay your MVNO bill.