VM MSG: Network upgrade - Now no Service

[thelamer]

@dizzzydaniel

BIG THANKS!

If you are still having issues flash harmonia and use the settings> system updates> update profile and update PRL .

Then I was able to flash back to CM10 and be back online.

 

[phatboyslim12]

i have been having issues with the network also, i am on the east coast and i recieved several errors and texts from vm, including no data connection errors, texts saying its in progress, and a completion text, my data cuts in and out, sometimes it works, sometimes it doesnt my phone will also randomly drop data (3g), i dont have 4g where i am yet. it has been getting better little by little, and began on the 8th around 11 pm est.

 

[Andrejs5]

4g WiMAX is still down in Philadelphia suburbs. Still no word from VM tech support.

 

[ZAXIS]

I'm in so cal, I got the error, still can't get 4g , but my bro who bought his evo on Monday can connect, I don't get it

 

[ZAXIS]

@dizzzydaniel

BIG THANKS!

If you are still having issues flash harmonia and use the settings> system updates> update profile and update PRL .

Then I was able to flash back to CM10 and be back online.

Did you get 4g after doing this?

 

[thelamer]

Never had 4g I live in San Diego.

 

[EazySteve]

San Diego doesn't have 4G!?

 

[magohn]

Well this sucks. I LOVED the phone when I could get 4g. I could get 4g 75% of the time in my area. It was 3x faster than my home DSL as a comparison. Since the 'upgrade' last week, I'm back to the sucky 3g speeds I had when I had my Triumph. My service is now like a 56K modem from the 90s.

I have driven around a 25 mile radius of mt home (Redmond, WA) and have not got 4g ONCE in 7 days of trying!

I have a gut feeling that 4g isnt coming back.

 

[EazySteve]

Well this sucks. I LOVED the phone when I could get 4g. I could get 4g 75% of the time in my area. It was 3x faster than my home DSL as a comparison. Since the 'upgrade' last week, I'm back to the sucky 3g speeds I had when I had my Triumph. My service is now like a 56K modem from the 90s.

I have driven around a 25 mile radius of mt home (Redmond, WA) and have not got 4g ONCE in 7 days of trying!

I have a gut feeling that 4g isnt coming back.

Seattle had great 4G speeds when I was there

 

[drtishy]

Has anyone tried flashing the stock ruu from the unroot guide and update prl/profile. Just wondering. I still have no 4G here on the east coast

 

[magohn]

Seattle had great 4G speeds when I was there

Thats the point. I DID have great 4g speeds until last weeks 'update'. Now it wont connect to 4g - like 4g disappeared!

 

[EazySteve]

Thats the point. I DID have great 4g speeds until last weeks 'update'. Now it wont connect to 4g - like 4g disappeared!

Have you checked with anyone else in the area that has sprint or virgin to see if they get 4G?

 

[rwinvt]

I got a related (?) message in notifications- don't remember exactly what it said but it had to do with towers and mentioned Sprint.

I was in the process of making a backup of my One V (stock) before activating the replacement One V. ... so, I didn't click on anything, just went back to my task and figured the notification would show up again and I would deal with it then.

So far, no repeat of the notification.

 

[Andrejs5]

I too had great 4g speeds around and in Philadelphia. No more since the so called upgrade, more like a down grade. VM still hasn't contacted me like they said they would within 3 days. Looks like I'll have to spend another 2 hours on the phone for an ambiguous answer. Is 4g WiMAX gone for good? Next step, check the Sprint forums for any news.

 

[ZAXIS]

Not gone.... My brother who just bought this phone is running everything stock can connect to 4g though it's spotty and dl"s dont even reach 1mbps/s, while I who live in the same house and have had this phone since it came out and used to get 4g speeds of up to 10 mb/s can't even connect, it scans says connecting to Sprint then drops and scans again, I'm rooted s off running mobz ROM. When I first got the error 67 I was without data for four days, after reading some threads I reverted to an older version of the Rom to update profile and prl which gave me 3g back. I would guess they're working on it and maybe newer phone comes ready with something older ones didn't

 

[hiashole]

I'm in the same boat a Zaxis, S-off Mobz ROM. no 4G anywhere for the last week. I'm in Atlanta 3g is spotty if I'm lucky feels like I'm running on dial up. VM Customer service sucks. 3 calls to those bastards 3 total hours on hold with that F#@king stupid music and got hung up on 3 times, wrote them an email and they Replied with. OH were sorry but It seems like your going to have to call back. AAUUHHHHH!!!! Did anyone else do the whole turn your phone in to a sprint Evo 3D. I'm wondering if that's the problem. I just know that I'm really tired of this sh#!. It might be time to switch carriers looks like VM is going to suck from now on. Anyone have any suggestions?

 

[Andrejs5]

If only VM would provide a courtesy call or text saying they are at least working the issue.

 

[ZAXIS]

Tried re activating my phone- reverted back to stock Rom , went into the## menu, reactivated, even tried reverting the radio to stock but I still have no 4g

 

[asdfjkljkl5]

Tried re activating my phone- reverted back to stock Rom , went into the## menu, reactivated, even tried reverting the radio to stock but I still have no 4g

I did the same thing, and also had no luck. Probably just have to wait it out until virgin mobile finishes their "updates".

 

[Andrejs5]

UPDATE - Good news, 4g WiMAX is working in Philly suburbs. I decided to call VM about the status of my ticket, they were to contact me within 3 days, never happened. Anyway after almost another hour on hold and then troubleshooting VM Tech Support said the problem was with my permissions. Whatever Tech Support reset/changed/updated did the trick. 4g is working again. Best of luck all.

 

[EazySteve]

UPDATE - Good news, 4g WiMAX is working in Philly suburbs. I decided to call VM about the status of my ticket, they were to contact me within 3 days, never happened. Anyway after almost another hour on hold and then troubleshooting VM Tech Support said the problem was with my permissions. Whatever Tech Support reset/changed/updated did the trick. 4g is working again. Best of luck all.

Glad you're up again. Do you remember the exact steps on the phone you did?

 

[ZAXIS]

good news here too!!! 4g is active for me in sothern cali,

what i did- reverted to a nandroid of stock rom, reverted radio and pri, never changed prl so didnt have to revert that, called in troubleshot w/ live advisor with no luck ( they had me go into my account app which i only saw on stock rom, it wasnt on harmonia fyi), transferred to tech support they had me pull battery as they reset my device on their side, after i powered up he told me to update prl but it wasnt needed 4g was already connected

 

[Andrejs5]

VM had me pull the battery, while it was out they did something via their computers. It took about 3 minutes. I put the battery back in, turned on the phone, a message popped up, said something to the effect of service update (sorry I don't remember exactly, I clicked ok too quickly). I turned on 4g and it connected just fine. I didnt have to update profile or prl, only removed battery, they did all the rest. They said it was my "permissions". Remember a little over a week ago I lost 3g and 4g. Then a few days later 3g was restored, but not 4g. So if you experienced the same, it wouldn't hurt to ask about your permissions (hopefully that was really the issue like they said). Also I had a trouble ticket which elevated the tech support.

 

[SuperAfnan]

I fixed 3g by myself by going to harmonia, then updating profile and prl in settings.

 

[hiashole]

VM had me pull the battery, while it was out they did something via their computers. It took about 3 minutes. I put the battery back in, turned on the phone, a message popped up, said something to the effect of service update (sorry I don't remember exactly, I clicked ok too quickly). I turned on 4g and it connected just fine. I didnt have to update profile or prl, only removed battery, they did all the rest. They said it was my "permissions". Remember a little over a week ago I lost 3g and 4g. Then a few days later 3g was restored, but not 4g. So if you experienced the same, it wouldn't hurt to ask about your permissions (hopefully that was really the issue like they said). Also I had a trouble ticket which elevated the tech support.

were you on a stock rom when you did that?