Voice Mail Notification not appearing when vm received???General


  1. thehorv

    thehorv Member

    I have been on the phone with Verizon for a couple hours tonight discussing this so apologies in advance if my angry typing comes through...

    A couple weeks ago I noticed my voicemail notification would not go away even after I listened to all my voicemails. I found an option to "Clear Voicemail Notification" under the "Call Settings" option in "Settings". This made the ghost vm notification disappear from my notifications bar.

    ---BUT---

    Since doing this, I am no longer receiving ANY notifications of having a voicemail. I thought it was funny that I had missed some calls and not received any messages and upon checking my voicemails I had 5 messages. Verizon took me through all the normal stuff (take the battery out, do you really have a voicemail, *228, etc..) and even went so far as to unchoose and rechoose the option on their end to have this notification sent down to the phone. Nothing worked. They are at the point where they want me to do a complete reset which I am not jazzed about as I don't want to lose all my history, apps, non Gmail (which is the vast majority) Contacts, etc...

    It cannot be possible that by clicking the "Clear Voicemail Notification" button in settings that I have completely disabled the device from accepting these notifications is it? I have gone through the Settings Menus a bunch and don't see anywhere where I can manually choose to receive a voicemail notification (as is the case with emails, texts, etc.).

    Any ideas or help will be appreciated.

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  2. dg370

    dg370 Active Member

    Here's what I tested.

    Leave a message. Clear missed call notification. Clear voicemail notification (settings/call settings/ clear voicemail notification)

    Leave message #2. Clear missed call notification. Voice mail count is now 2. Clear voicemail notification.

    Leave message #3. Clear missed call notification. Voice mail count is now 3. Clear voicemail notification.

    Leave message #4. Clear missed call notification. Voice mail count is now 4. Clear voicemail notification.

    Appears to be functioning as I would expect.
  3. thehorv

    thehorv Member

    Hi DG, thanks for the reply.

    I think the thing that is missing out of your troubleshoot is that your phone has never experienced the problem of having the vm notification on once you had listened to all of your vm's. My notification was working as you describe above until that event occurred and ever since it has been hosed.

    I found out today on another thread someone else was experiencing this same issue, did a hard reset and the vm notification still will not appear upon receiving a new message.

    I am not a wireless telco engineer but I am guessing the problem is with one of two things. Either the process on the Verizon server that sends the notification down to the device one a vm is left is corrupt and/or broken or the process that receives the notification and displays it on the device is corrupt and/or broken.

    I am hoping someone at Verizon/Google/HTC/MIT reads this and maybe can help?
  4. lisab

    lisab Member

    Hi again...

    So I just got off the phone with HTC tech and they couldn't really help me. They had me take out the battery, put it back in and turn the phone back on.

    That did nothing.

    Now they are telling me to call Verizon back and ask them to restore my voicemail.

    I asked if I downloaded a Visual Voicemail app if that would override the other voicemail on the phone. He said it was worth a shot. However, I heard that if you have visual voicemail Verizon adds a monthly charge. Do you know if this is true?
  5. Mortgage_It

    Mortgage_It Well-Known Member

    yes - 2.99 per month. i had it. it was terrible. i deleted it.
  6. jpzsports

    jpzsports Well-Known Member

    Try using Google VoiceMail. google.com/voice. It's free and takes the places over your existing Verizon Voicemail.
  7. montecarlo

    montecarlo New Member

    Began experiencing same problem yesterday. I have the motorola droid and in call settings, I do not have ability to clear vm notification.
    Already tried removing battery didn't work.
    I get missed call notifications but no green light or audible "droid" when vm registers
    Am able to p/u vm when dialing *86
  8. thehorv

    thehorv Member

    Yep, this must be some kind of bug, maybe it will be fixed when the push 2.0 (2.1?) down later this month...
  9. thehorv

    thehorv Member

    Wondering if anyone has heard an update about this issue. Three new voicemails over the past days with no notification, grrrrr.....
  10. Mortgage_It

    Mortgage_It Well-Known Member

    well this is strange...i happened to do a *228 option 2 yesterday (i try to do this 1 time per month to stay up to date) upon completion of the update, i immediately got a new voice mail notification. i checked it and it was a message from 3 days ago! i never knew it was there. very odd.
  11. bscrib1

    bscrib1 New Member

    I called verizon and they had to rebuild my droid voice mail back up... They had to completely wipe it out and redo the greeting and everything after this happened i got my notifications back for voice mail. I was having the same issues and went through 8 new phones before I got contact with a competent verizon rep in tech support.
  12. ErisFan17

    ErisFan17 New Member


    This will save you 40 minutes with customer support....go into your voice mailbox...choose option 4 (personal options)...then choose option 1 to TURN ON voicemail notification......my guess is this option came with the ERIS....
    Samgsungphone likes this.
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