When I got my Hero last week, I was surprised that I needed to set up voicemail again since I was upgrading my Sprint account. I just realized two things. 1) I lost all of my saved voicemails. Is this normal? 2) I have a friend with Sprint who is busy, but in the past has occasionally contacted me by replying to voicemail, and I haven't received anything recently. Should I expect reply to work, or is there a gap between old and new here that causes that action to fail? The reply function is important to me for this friend, is there any way to go back?