Support Voicemail Notification won't go away

Discussion in 'Android Devices' started by plnelson, Dec 25, 2012.

  1. plnelson

    plnelson Well-Known Member
    36

    Aug 21, 2010
    112
    6
    36
    Software engineer - Android, .Net
    My phone: Verizon, Samsung Galaxy S3, Android 4.04, not rooted.

    When I get voicemail the little number appears on the Phone icon telling me that I have voicemail. So I dial *86, listen to my mail and delete it. If I dial *86 again it says I have no voicemail messages.

    But the number still appears on the Phone icon!

    This problem has been widely reported all over the web, including on these Android forums! But I haven't seen a working solution.

    Some people report that if they call their phone and leave a voicemail message it fixes it. I tried that - it didn't work. Others report calling Verizon tech support, getting it escalated, talking to a level 2 tech who tried everything and still no solution! I've tried power cycling it, taking out the battery

    I've seen this reported on devices from 3 different carriers so I don't think it's a Verizon problem.

    Suggestions?
     

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  2. steveu694

    steveu694 Well-Known Member
    43

    Dec 24, 2011
    472
    35
    43
    Male
    Go to developer options. Make sure do not keep activities is unchecked.
     
  3. davidmanvell

    davidmanvell Well-Known Member
    78

    Jul 12, 2012
    677
    70
    78
    Male
    Power Quality Specialist for a medical imaging com
    Virginia Beach, VA USA
    Sounds like the phone and the server are out of sync. Might go into the phone app and try clearing any caches out to see if that helps.

    Lastly 4.1.1 is out for Verizon S3 so you should consider upgrading to that version. May be your phone is experiencing an older bug that was fixed in Jelly bean.
     
  4. Volcano Surfer

    Volcano Surfer New Member
    5

    Jun 4, 2013
    1
    0
    5
    I long-pressed the home button, pressed the pie chart task manager button, made sure i was on Active applications, sure enough Voicemail was still active. I pressed End, and the notification wen't away.
     
  5. GTWalling

    GTWalling Well-Known Member
    163

    Sep 9, 2012
    1,277
    412
    163
    Alabama USA
    Go into Settings>Application manager. Move over to All and then down to BadgeProvider. Now Clear data and Force stop and then reboot the phone. Good luck.
     
  6. James_Bond

    James_Bond Well-Known Member
    53

    Dec 23, 2012
    150
    41
    53
    Male
    Troubleshooting Specialist and Tech Agent
    USA
    This can sometimes happen on any type of Android phone.

    Check out how to fix a voicemail icon that won't go away for a list of methods used to fix this annoying issue. This should help resolve your issue pretty quick.

    ~James~
     

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