Help Voicemail

[sj24]

After I listen to my voicemail and then press 7 to erase it does not erase and it says I have a new voicemail which is the same one, I have to listen again and hit 7 again and then it usually erases, am I doing somethig wrong or is there a way to erase without listening to it? Thanks

 

[Steven58]

I don't think this is Dinc specific issue. Sometimes you have to call VZW tech support to have them clear your message indicator from their end. It's happened to me about 5 times over the years.