the volume button won't turn the volume up but you can turn it down. i took it to verizon and they ordered another one, should be here wednesday so thats good. anyone else have this problem? they said at the store that this is the first they've seen with the volume button. i think it may be due to the verizon silicone case and the how the volume button is covered, maybe we've been mashing down on it too hard? either way its getting replaced so i'm happy. on another note on that same phone friendstream won't load, it keeps force closing everytime you try to open it. anyone had this problem?