I just called vzw to find out the status of my phone since I saw that others who ordered after me are getting their phones. Apparently, they only entered my phone order INTO THE SYSTEM WHEN I ASKED ABOUT MY STATUS!!! I ordered my phone online on 7/15!!! Apparently, the order number I received from their internet order system does not exist in their system. Not only that, they accused me of making up my order number. When I offered to send them my e-mail from their very own internet order system, they refused, saying that it wasn't necessary, they are going by what they have on their system, and that my order did not exist on 7/15, in fact my order only existed as of the beginning of this week (which coincidentally was when I asked about my order). When I asked if they were calling me a liar, they said no, they were just reporting on what they had on their system, and my order number does not exist. Not only that, but I have a different order number. I told them impossible as I had been able to check on the status of my order all this time. Again, I was told that my number does not exist, and thus I could not have checked the status of my order. When I offered to send them a screen shot, it was ignored. I can't believe their ineptitude. What a way to treat a long time customer. I guess my business isn't worth their while, after all, they have so many customers. What's the loss of one measly loyal customer? I'm so angry right now I can't even begin to describe it. BTW, they also mentioned that they did not foresee such an overwhelming response to this phone. And that I will get my phone when I get my phone. How's that for customer service? Verizon Wireless, we won't help you.