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(VZW) Other person can't hear me.Support

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  1. truelove79

    truelove79 Well-Known Member

    So my wife has been having issues with the person on the other end of the phone not being able to hear her. It happens after she's been talking for a while. And now its happening to me too. Its really annoying. I have to hang up and call them back so they can hear me. Anyone else having this issue?

  2. nerdstaz

    nerdstaz Well-Known Member

    I was hesitant to post this, but I too have this problem. I wanted to make sure it wasn't something I may have changed. I am going to return my phone today and ask for a sim card. I was told by an associate (so do your own research :cool:) that bad sim cards did this on the bionic. So I will ask for a new one of those too. It has happened to me to the point that I had to even once restart the phone to clear it up.
  3. truelove79

    truelove79 Well-Known Member

    Let me know if the new sim card solves it.
  4. ArXane

    ArXane Well-Known Member

    I also had this problem. I returned mine for a new one, so far only a couple calls and haven't had a problem yet.
  5. truelove79

    truelove79 Well-Known Member

    I have a hard time believing its a hardware issue. I would think its software or sim card or something.
  6. jse2480

    jse2480 Active Member

    Have you tried turning off Voice Privacy and seeing if that has any effect?
  7. truelove79

    truelove79 Well-Known Member

    Where is this setting?

    EDIT: Nevermind, found it. I'll give it a try.
  8. truelove79

    truelove79 Well-Known Member

    The voice privacy setting didn't work. It literally happens to my wife now every time she's on the phone.
  9. 18136

    18136 New Member

    I've had this happen as well. Please post once you get the new SIM card!
  10. Mr. Orange 645

    Mr. Orange 645 Well-Known Member

    Same here on two different GNex's. Called Tech Support since the corp store wouldn't give me another exchange. (They couldn't replicate it in the store). Tech Support is sending me a new SIM card too.

    The store said if they gave me another device, and they found no problem with the one I sent back, They would charge me full retail for the phone. Tech Support said that was BS, but he couldn't send me a replacement since I purchased in store, and they have no CLN replacements in stock.

    Hopefully the SIM card will help, but I'm not holding my breath. Though, I may go back in the store and do just that until they exchange it. LOL.
  11. truelove79

    truelove79 Well-Known Member

    As ive said before, I HIGHLY doubt its a hardware issue, so a new phone won't help. Its either a sim card issue or a software issue. My bet is on software. Hopefully Google/Verizon will have a fix out soon.
  12. Mr. Orange 645

    Mr. Orange 645 Well-Known Member

    I only base that assumption on people having better luck with replacement devices and the fact that my second device was unbelievably worse than my original.

    Hopefully you are right, though.
  13. SecondShot

    SecondShot Well-Known Member

    what radio are you on? It happened to me too...but only on one occasion. A reboot fixed it and it didn't recur. Also, I moved to the new radio. I haven't had the problem there either. Not scientific, but may help.
  14. esmith818

    esmith818 Well-Known Member

    I was having the same (similar?) problem where I sounded fine for about 15 minutes and then caller would comment that I sounded robotic just before losing my voice completely (the entire time I could hear the caller fine). If I called back, all was good (presumably for another 15 minutes).

    OfTheDead mentioned the same thing and claims it was a mic (hardware) issue and a new phone fixed the problem. I have since replaced my phone as well although I have not placed a long call to confirm the new hardware fixed the problem. Guess I'll have to do some talking on my lunch break today...

    If it is the sim card (I still have my original), I would definitely want to know about that!
  15. VoidedSaint

    VoidedSaint Resident Ninja VIP Member

    happened to me last night as well, called back and they could hear me (was ordering mexican food)


    has anyone had the airplane mode bug?

    put your phone on airplane mode to conserve battery while in an area that has no service what so ever, and when you leave area take it off airplane mode, but it stays on it?

    only a reboot fixes this, so far that is the only other problem i have discovered with this phone
  16. SecondShot

    SecondShot Well-Known Member

    The problem was the phone doesn't like mexican food. Try ordering chinese takeout and see if it does the same thing.
  17. mrtudball

    mrtudball Member

    Count me in as having the same problem, after five minutes or so, I can hear them but they can not hear me. Love the phone but need to find a resolution for this, I use the phone function quite a bit.
  18. reimerj

    reimerj Member

    I have this issue as well. I was on a 1.5 hour phone call last night and had to hang up 4 times to complete the call. My Son in Law has the same issue on his Nexus as well. I called Verizon and was elevated to level 2 support and was told that they had not heard of this issue. I have this issue when unrooted and stock, with RevolutionHD 2.1.2 and Zgot3. I have tried different different radios as well. I would like to know if a SIM card replacement fixes this issue. I would like to get to the bottom of this before the 15th of Jan!

    Thank You for any suggestions!

    After further testing I find that if I make local calls ( I live in a smaller city ) I can talk without issue but if I call to the next town or state my mic stops working about 15 minutes into the call. I tested this yesterday by talking to my wife on 2 different occasions for more than 45 minutes but when I called a relative 500 miles away my mic failed every 15 minutes. Is this network related? I am not too anxious to trade my gnex back in as this is the only issue that I have with it.
  19. OfTheDamned

    OfTheDamned The Friendly Undead VIP Member

    While I have no proof that this problem is either hardware or software related I can understand former Eris owners thinking it is software related after some of the silent call issues the Eris had with leaked versions of 2.1. I did have this problem with my first Nexus. It was happening on every call. I took the phone back and had it replaced. My new Nexus is running much better than my previous one. I have had zero trouble with the microphone and have stayed on calls for over an hour.
    T-Keith likes this.
  20. Mr. Link

    Mr. Link Well-Known Member

    I have similar problems with some calls (although it's not that they can't hear me it's that I sound garbled).

    Last night I was trying to use the voice portion of Google Search (and it was failing)...so I thought the phone must be defective...and then I figured it out (for me at least). I was holding the phone where my finger was covering the mic. Coming from a DINC, I'm still trying to figure out how to hold this beast (and with the stupidly placed volume/power buttons). I often will have my thumb on the left side, my forefinger on the back, my ring finger on the right and my pinky on the bottom...covering the little volume button. Without thinking about it, pickup your phone and see how you are holding it.

    (Again, I don't think this is going to fix everyone's mic problems...but it may help a few of you out there).
  21. truelove79

    truelove79 Well-Known Member

    I will take mine and my wife's phones back to the store and see what they say. I doubt they'll give me new ones if they can't reproduce the issue.
  22. truelove79

    truelove79 Well-Known Member

    Hmm, it may have been a network issue. I just made 3 test phone calls on my phone and on my wife's phone for about half an hour each and didn't have any problems. Maybe it was related to the 4G outage or something weird like that or maybe verizon just fixed something in their network. I was planning on going to the verizon store today to see what they could do for me, but now I can't get the phones to do it at all.
  23. ChiTownJim

    ChiTownJim Well-Known Member

    I've had it happen a couple times I can hear them fine but its like my phone is on mute. I'm gonna get a new sim this weekend and see if that fixes it
  24. Mr. Orange 645

    Mr. Orange 645 Well-Known Member

    Thats my problem exactly. I actually thought I HAD muted it. Turned mute on and off. Turned speaker phone on and off. Nothing short of hanging up and calling back would fix it.

    Don't think it was related to the network outage, for me at least. Network has been back up all day today and it happened less than five minutes into a call today. And it has happened when I had a full signal.
  25. syntrix

    syntrix Well-Known Member

    With the outage, you still had a voice connection (that goes over the 1x network), so it should not have affected in any way.

    How long into a call does this typically happen?

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