Edit: Seems the only bad apples within Seidio are the chat representatives. I've had many of them end the conversation when I say they should provide better customer service. The chat representative was wrong, Seidio is sending me another package. Original: While this isn't their fault 100%, their help/support hasn't been very good. I ordered an Innocase Active Limited Edition off Amazon a few months back along with two sets of screen protectors. The corners of the plastic on the Active snapped off from general use and the screen protectors came with bubbles. I filed a RMA and sent it to Seidio, they sent me the RMA back and the post office lost my package. I contacted the post office and they have no idea where it is, even with tracking. I contacted Seidio and they told me to fill out a lost package form, but they will not resend my RMA items and the post office will have to reimburse me. The post office told me since it wasn't insured I'm out of luck. I asked Seidio about then and they told me I'm out of luck and to go buy a new product. I'm out $50 now, it's not Seidio's fault 100%, but their support could have been better, they could have insured the package, or at least offered to send me the $1 worth of plastics for shipping and I would pay for insurance. Looks like I will have to buy from Otterbox and stay away from Seidio from now on.