Warranty and The Droidi


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  1. KzN

    KzN Active Member This Topic's Starter

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    I can feel my Droid slowly getting worse everyday and I'm afraid its lifespan won't reach the average life expectancy. If my phone breaks, even though I didn't pay that extra few dollars a month for the warranty, can I get a new phone? (Verizon phones usually have a one year warranty but I'm not sure what it covers.) Has anyone ever gotten a new Droid successfully after breaking it?
     

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  2. ZBoater

    ZBoater Member

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    After 30 days my understanding is that if they replace it, it will likely be with a refurbished one. "Certified Like New" according to them.
     
  3. The_Chief

    The_Chief Accept no imitations! Moderator

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    Slowly getting worse? :confused:
    Bad app, maybe?
     
  4. kcg5060

    kcg5060 New Member

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    If you're within the initial 30 days, you get a brand spanking new phone...after, it will be a refurb, or to reiterate ZBoater, what they call "Certified Like New". -_-
     
  5. aztechmaster

    aztechmaster Member

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    I just got a replacement droid, as mine was getting so hot it bubbled the battery cover, ruined the car charger, and even the screen had a weird melted spot on it. The phone was 100% stock no root, nothing. It was explained to me that if your phone is found to be defective from normal use, the original 12 month warranty applies. So my replacement will be warrantied until 1/12/10, which will be one year from when I got the new Droid. So if you have the phone replaced after 11 months of ownership, your replacement will only have a one month warranty.
     
  6. KzN

    KzN Active Member This Topic's Starter

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    So even though I didn't pay that $6 (I think) monthly thing for the warranty, the Verizon warrany will cover a refurb phone? A refurbed phone is probably in better condition than my current phone...
     
  7. milrtime83

    milrtime83 Well-Known Member

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    For manufacturers defects, yes. If your problem is accidental or abuse then you would need to have paid for the insurance.
     
  8. clintiepoo

    clintiepoo Well-Known Member

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    I have probs with my headphone jack and am sending it in to motorola directly. I returned one to verizon already (in the 30 day window). Manufacturing defects are covered under the oem warranty, not sure how long though.
     
  9. skipcooney

    skipcooney Active Member

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    Many VISA cards come with a service that extends the warranty for a full year beyond the manufacturer's one-year warranty. This will give you two years of coverage at no extra charge. You can even pay VISA to extend the warranty out to five years if you want. I recently made a claim on a TV that broke in year two and VISA sent me a check for the original cost of the TV.
     
  10. milrtime83

    milrtime83 Well-Known Member

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    One year unless you have an extended warranty through your credit card company like skip suggested. You can get it fixed/replaced under the oem warranty at a Verizon store as well and shouldn't have to send it in to Motorola.
     
  11. unclsu

    unclsu Member

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    The Visa warranty will only cover what was charged to the CC. So if you got a droid today through eg: amazon $19 bucks, well that's your refund.

    So I hate paying for extended warranties, but $6 for 24 months = $144 to cover a retail cost near $500????

    What issues are you having?
     

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