General Warranty question

Discussion in 'Android Devices' started by Urfreaky, Nov 7, 2012.

  1. Urfreaky

    Urfreaky Well-Known Member
    26

    Feb 9, 2012
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    6
    26
    Male
    Washington State
    Does anyone know if the warranty is from the first phone you got or does it restart when you get a replacement phone? For example I got my phone last November but I got a replacement phone much after that with my warranty.. I was wondering if my warranty restarted when I got the new phone.
     

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  2. goshjosh

    goshjosh Well-Known Member
    Contributor
    43

    Oct 6, 2011
    263
    37
    43
    Male
    Hm. I wouldn't think so. I really hope it works that way because I am in need of a new Triumph and my warranty has passed ):
     
  3. OverByter

    OverByter Resident Slide Rule Guru
    213

    Dec 12, 2010
    4,000
    921
    213
    Male
    Disabled
    CT, USA
    After all 6 of my replacement Triumphs the warranty restarted from the date of activation. I don't see how it would help goshjosh if his warranty is up.
     
  4. sirrx7

    sirrx7 Well-Known Member
    18

    Mar 10, 2010
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    I was specifically told by a supervisor that I was getting a new 12 month warranty with my exchanged phone. I'm not sure if thats the case with straight exchanges for same models though. I was given a Galaxy Reverb in exchange for a 6 time faulty Triumph so I don't know if thats only when you get a different model.
    Like OverByter said though, it's only if you are still under warranty.
     
  5. Allaneato

    Allaneato Well-Known Member
    15

    Jul 24, 2011
    50
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    15
    Whoa! What are the magic words when dealing with them when your Triumph fails the 10th time?

    Talk to your supervisor?
    What?
     
  6. emerald10

    emerald10 Well-Known Member
    48

    Oct 7, 2011
    114
    18
    48
    Port Angeles, WA
    I've been asking that for months! I called the executive of Sprint and told her about my 7 Triumph replacements. She said she would send me the One V for my troubles. Two days later she called me and told me she wasn't sending it. Go figure. I've known dozens of people that got a different phone with no problem.
     
  7. redgjm

    redgjm Well-Known Member
    38

    Dec 1, 2011
    124
    19
    38
    Male
    La Puente CA
    I believe if you get a new in box replacement then you're warranty resets. I say this because my gf got her Triumph when it came out then she got in box replacement last December and now her warranty ends in this December.
     
  8. emerald10

    emerald10 Well-Known Member
    48

    Oct 7, 2011
    114
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    Port Angeles, WA
    Well she must have been lucky because I've had 7 replacements and they told me my warranty was expired.
     
  9. redgjm

    redgjm Well-Known Member
    38

    Dec 1, 2011
    124
    19
    38
    Male
    La Puente CA
    But have you gotten a Class A replacement before?
     
  10. emerald10

    emerald10 Well-Known Member
    48

    Oct 7, 2011
    114
    18
    48
    Port Angeles, WA
    If you mean in the box then yes. I tried telling her that and she still said my warranty was up even though I got the last replacement in August. The phone call was made in October.
     

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