warranty repair


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  1. zacspeed

    zacspeed Well-Known Member This Topic's Starter

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    My rooted heroes screen has started having the unresponsive bottom of screen problem :(
    Stupid question I know - but if I send it back for repair, will they touch it as it's been rooted & running a custom ROM?
    If not, can I un-root & revert to the stock ROM? :confused:
     

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  2. SUroot

    SUroot Well-Known Member Developer

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    This is the digitiser. If it is still under warranty, you can send it off. If not, you can buy them on ebay and get them fitted bya phone shop (as I did).

    If you want to return to stock, you need a Hero RUU (Rom Upgrade Utility).

    Was it branded originally? All RUU's for the Hero are here:

    Index of /shipped/Hero/

    Basically if you have a sense rom, connect to HTC Sync and run the RUU from your PC. If it is AOSP, connect in fastboot and run from PC.

    Sometimes an RUU will only run if the software version of android is lower than the RUU's. If yours is not, you may need to find a really old custom rom to flash first.

    Hope this helps.
     
  3. zacspeed

    zacspeed Well-Known Member This Topic's Starter

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    Thanks mate - I ran the RUU & it worked :D
    Off back to HTC she goes ;)
     
  4. zacspeed

    zacspeed Well-Known Member This Topic's Starter

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    Before I ship it off, is there any way they can tell if it's been rooted (or I can tell if it's been un-rooted correctly)?
    Sorry for all the stoopid questions :(
     
  5. Slug

    Slug Check six! Moderator

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    Not afaik.... the RUU update overwrites everything on the device including the recovery image so to all intents and purposes it's factory-fresh. The update itself is unlikely to be queried as it's an obvious troubleshooting step.

    The only remaining giveaway would be the presence of an -ext partition on the microSD card (if you'd used an Apps2SD-enabled ROM) or other root-related apps/files on the card, and that's easily solved by simply omitting to return the card with the handset! ;)
     
  6. zacspeed

    zacspeed Well-Known Member This Topic's Starter

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    Cheers Slug, they Asked me to remove the sim & sd cards anyway LOL! :D
     
  7. bzzzzz

    bzzzzz Well-Known Member

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    Let us know how you get on Zac - out of interest which network are you on? Is your phone branded?
     
  8. zacspeed

    zacspeed Well-Known Member This Topic's Starter

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    Will do mate. I'm on Orange - unbranded :D
     
  9. SUroot

    SUroot Well-Known Member Developer

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    You HAVE to unbrand the orange branded ones anyway :)
     
  10. bzzzzz

    bzzzzz Well-Known Member

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    I don't think I know what branded means. :eek:

    I thought it meant that it has a little picture of the orange logo on the back which mine does.
     
  11. SUroot

    SUroot Well-Known Member Developer

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    It means that the ROM is an orange rom. Maybe some orange apps, splash screen etc...
     

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