So I was within my 30 days and my screen had started to freeze up and also my battery life was just not acceptable. I had screen timed out at 15 seconds, manual refresh of everything, didn't use any live wallpapers, etc. and it was still having to be recharged at least twice a day. I called Verizon and they told me that I could do an exchange for a brand new Incredible or another phone. I looked at the Continuum because it is was the same price and also the right size for me. The Verizon rep strongly discouraged me from the Continuum and really talked up the Fascinate. The Fascinate is just too big of a phone for me. So I decided to replace my Incredible. They brought me out a brand new one. I charged my battery to 100% as soon as I got it home. It took several hours. I let it drain down to 1% before putting it back on the charger. These were my statistics: Up time 18:39:41 Awake 4:52:38 14 hours 47 minutes since unplugged 96% used by Android system 2% used by Standby 2% Idle So I guess it's good that I got 14 hours out of the battery, but bad that it was only awake for 5 hours?