warranty vibrant on the way, new?


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  1. neanderthaler

    neanderthaler Active Member This Topic's Starter

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    i dont know if my issues are as bad as some that ive read about here, but i just ordered a warranty replacement from my tmo store. i purchased my vibrant on aug 8th, and since then i've had low to nonexistant signal in my home, right next to my daughter who also has tmo and has near full signal. i had a force close message the other morning when i woke up. i don't even know what this means, but it cannot be good (im still new to this), today the phone shut off on its own and would not restart. finally after reinstalling the battery, it came back to life. like others, my gps either dosent work, or takes forever to lock on to me. i have maybe 6 or 7 apps downloaded and maybe 16 songs (that i paid for from amazon), one photo, non-live wallpaper, uninstalled atk, etc. i passed the 14 day return period, so they are gonna send me a warranty out right away. i was concerned that it will be refurbished. they claim that there are no refurbished vibrants yet. warranty will be new. i hope this is true, i just paid $300 sixteen days ago. will it just be a handset that i transfer my sd, sim and battery to? please tell me what to expect.
     

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  2. guarepr

    guarepr Well-Known Member

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    I got a Vibrant from warranty also because mine was damage by water. I had the same concern that you have, but don't worry because I received a brand new Vibrant.
     
  3. neanderthaler

    neanderthaler Active Member This Topic's Starter

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    well, that makes me feel better. how long ago was your warranty exchange? is it like they told me, just a handset that you add your existing sim, sd, battery, and battery cover to? will i need to reinstall the few apps that i have downloaded?
     
  4. bluethundra

    bluethundra Member

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    Yes you will need to reinstall any apps that you have on your existing phone on the warranty replacement.
     
  5. neanderthaler

    neanderthaler Active Member This Topic's Starter

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    Bluethundra, if you've rec'd a warranty handset, was it brand new? I'm hoping so. I spent enough on the 4th of this month, and I really would prefer new over refurbished.
     
  6. Jimmykimchi

    Jimmykimchi Well-Known Member

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    They give you a new one .
     
  7. SamsungVibrant

    SamsungVibrant Well-Known Member

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    water damage got you a new vibrant? wow you lucked out, usually with water damage they say you are way outa luck.
     
  8. GalaxyS_Superphone112

    GalaxyS_Superphone112 Well-Known Member

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    seriously how did you accomplish that? pleas explain your experience lol
     
  9. Android Amateur

    Android Amateur Well-Known Member

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    I just about bricked my Vibrant and called and tried to get a replacement (told them my GPS was screwed up and touch screen was wigging out) from T-Mobile but they did'nt buy it. I ended up just flashing stock firmware back on my phone. Meh...
     
  10. charles.87

    charles.87 New Member

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    So what did they say? You mentioned they didn't buy it, but what did you say to them exactly and what did they say to you?
     
  11. jrodrig7

    jrodrig7 Member

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    When mine went whacky, they sent me a replacement. When I had asked if it would be new or refurbished, they just beat around the bush. The one I received came in a white package, so I don't know if it's new or not, but I do not that it has been working better then the new unit, so whatever lol
     
  12. SamsungVibrant

    SamsungVibrant Well-Known Member

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    ya i doubt anyone would get new ones at this point
     
  13. Hurracayne_dre

    Hurracayne_dre Well-Known Member

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    I just got a new one warranty replacement. Now I have 2 batteries
     
  14. llblwskydrgn

    llblwskydrgn Well-Known Member

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    How can you tell if your replacement is a refurb or new? I can't see a definite method posted anywhere.
     
  15. tweak89

    tweak89 Active Member

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    You can end up with either one (new or refurbished). I'm on my 5th Vibrant (various issues with each one) and the only time I got a NEW in box replacement was when I exchanged within the 14 day period. All subsequent replacements have been handset only in a white box.

    I would guess at this juncture the possibility of getting a refurbished one is a good one as it has been out long enough for them to start turning around the ones that have been sent in since launch.
     
  16. scoope

    scoope Well-Known Member

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    I just received the "white box" special as my replacement and assume it to be a refurb. But it could be that they have had enough time and units to ship out replacements without all the accessories so as to be more cost effective.
     
  17. minh2903

    minh2903 Member

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    Really Its new How do u know because my warranty vibrant came home in a crappy white box :(
     
  18. minh2903

    minh2903 Member

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    i think it'd be a refurbished because mine came in a crappy white box with an old stamp :(
     
  19. minh2903

    minh2903 Member

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    How do i know that it is a refurbished or a new phone ?
     
  20. the1who

    the1who Well-Known Member

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    My experience...

    Robo got a factory boxed device, like it was a brand new phone to him. I got the white box.

    The device label also isn't a samsung logo like the original on the phone that comes in the white box.

    Most of the time, the white boxes are refurbished, unless someone can prove otherwise.

    The device label I was referring to, that lacks the samsung logo on the label, also lacks the power rating that technically, all manufacturers put on the devices. I'd say, if you lack the items above, you're device isn't new.
     
    minh2903 likes this.
  21. minh2903

    minh2903 Member

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    Oh we got a refurbished great now i have to bury it somewhere
    So you were saying that its refurbished when it comes in a white box ?
     
  22. stoons1

    stoons1 New Member

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    I bought it in June but now it won't boot past the "ANDROID" sign...?? any help would be appreciated, thx!
     

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