So my wife has an LG Versa which is a piece of crap, to be nice about it. I called Verizon Customer Service last week before the X came out and convinced the rep to give me an early upgrade on my secondary line. Her upgrade is not until February, but since it's been over a year I figured I could get the upgrade. Well since the X wasn't out yet, the rep said she'd note the account and call me back Thursday (the day the X came out) so she could process the early upgrade with the X. And of course, never got a call. Went into a Verizon store AND called customer service yesterday and neither one has any idea what I'm talking about. The store couldn't find any notes and customer service said the only note she had was that I called for info about the Droid X, nothing about an early upgrade. So obviously, she wouldn't give it to me. And I was really nice every time I called and restrained myself from yelling at the rep last night. In short my question is... how do I get the early upgrade I was promised? I've been a customer of VZW for a long time and I always pay on time. You'd think they'd help a brotha out. Thoughts? Suggestions? Complaints? All are appreciated!