Watch on app not workingSupport


  1. thahim

    thahim Well-Known Member

    Today I ran the app and when I clicked to add room it showed an error saying ir code not found for this device. My phone restarted now I cant run the app. Ir crashes as I click it.

    Any solution?

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  2. Podivin

    Podivin VIP Member VIP Member

    You could try clearing cache and data from app to see if that helps.

    Settings > More > Application Manager > flip screen to 'All'
    In there you'll find two 'Samsung WatchON' apps, for both select them then 'Clear Cache' and 'Clear Data'.

    Note that if you've set up any rooms that this will wipe them out, but since you can't get in to the app at all right now that probably doesn't make a difference.

    If your phone is rooted, you could also try a 'Fix Permissions'.
    thahim likes this.
  3. thahim

    thahim Well-Known Member

    Thanks it worked.

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