Watch Your Sprint Bill For A Bogus Charge If You Got A Replacement Phone..


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  1. FunDroid

    FunDroid Banned This Topic's Starter

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    I have had 3 replacement phones since launch. EVERY TIME I had the warranty replacement done they have charged me an additional $18 activation fee. It appears to be a scam on Sprints part. Watch your bill for this bogus charge then call and make them take it away. You should NEVER have to pay activation on a warranty replacement phone.
     

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  2. novarider

    novarider Well-Known Member

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    Did they take the activation fees off? I wouldn't pay activation on a warranty exchange
     
  3. FunDroid

    FunDroid Banned This Topic's Starter

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    They did but they still tried it on every replacement activation. So if you have a phone replaced make sure you examine your bill for this bogus charge.
     
  4. misterzeno

    misterzeno Well-Known Member

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    just call them to take it off
     
  5. eric3316

    eric3316 Well-Known Member

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    The OP knows that as he stated in his post. He was just letting others know that in case they were unaware.

    I agree. It is a bogus charge and then a hassle to have to call them to remove the fee.
     
  6. misterzeno

    misterzeno Well-Known Member

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    The billing system probably does it automatically
     
  7. backdown

    backdown Well-Known Member

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    I doubt it's them trying to scam you, its probably just how the computer rings it up.
     
  8. 81_

    81_ Banned

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    soudns like it's ringing it up wrong....

    i'm sure they knonw it does that, and i'm sure lots of people fork over the extra $18.

    activation fee's are a scam to begin with. you well me a phone, and then charge me the privelage of turning it on, so i can pay you thousands of dollars.
     
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  9. Connectz

    Connectz Well-Known Member

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    I used to have Sprint years ago when I had the A900 and the Palm Treo. You absolutely MUST pay attention to your bill when it comes to Sprint. They will put a hidden charge for the air you breathe on your bill if you let them get away with it and just blame it on "sorry sir, thats just the way the system is setup."

    I used to have to get on the phone with them EVERY time I got a new bill cuz it was some bogus ass charge on there. A friend of mine never looked at his bill thinking it was the same every month then one day his phone got temporarily disconnected. He called and asked why and said (and proved) that he always payed his bill on time every month. To make a long story short, Sprint was charging him $5 bucks a month for something he NEVER asked for and after a few months, the unpaid $5 portion was enough for them to suspend his service temporarily. Luckily everything was fixed. He was given 3 months credit for the screw up and it never hurt his credit. True they fixed the problem, but it shouldn't have happened in the first place.

    I believe they set things up a certain way to prey on the people who don't argue with their bills and just pay.

    So once again, MAKE SURE YOU LOOK OVER YOUR ENTIRE SPRINT PHONE BILL TO MAKE SURE ITS CORRECT!!!
     
  10. ekz13

    ekz13 Well-Known Member

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    I think it might be something that the system automatically does. When I called to switch my handsets, they stated that switching handsets doesn't incur, but activating automatically does and they need to over ride or remove it. At least that's the speech I got.

    good advice though, always ask about it or watch for it so you don't get nickled and dimed to death.
     
  11. seigex

    seigex Well-Known Member

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    That all makes sense now. I was wondering why I was being charged a new activation fee. .. will be calling them today... my replacement was through Radio Shack
     
  12. backdown

    backdown Well-Known Member

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    I know it also depends on who you go through. Like i activated my first evo, my temporary phone, and now my replacement evo through our work hotline and i didn't get charged a nickel:)

    Activation fees are kind of ridiculous, i agree. But it also pays for the labor of it all in their sense.
     
  13. 81_

    81_ Banned

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    they make like a 60%+ margin in the wireless segment. if they can't cover their over head with that kind of margin, they shouldn't be in business. the wireless industry needs an old fashioned enema
     
  14. wase4711

    wase4711 Well-Known Member

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    Tell that to the shareholders, that want them to make more...
     
  15. t1jordan

    t1jordan Well-Known Member

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    Im dealing with this rite now
     
  16. Tre Lawrence

    Tre Lawrence Well-Known Member

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    "The system does it automatically" is not even close to a good excuse for this nonsense.
     
  17. FunDroid

    FunDroid Banned This Topic's Starter

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    Go after them get it removed from your bill as I did. If you figure how many phones Sprint must swap out every single day for a warranty related issues and if they try to sneak in an $18 charge every time how much extra scammed cash that is for them per month? :eek: Really and truly this should be reported to some federal agency or at least to the BBB.
     
  18. sitlet

    sitlet Banned

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    Yep. But when you return the old phone, and they check it into the system, it should automatically get refunded.
     
  19. 81_

    81_ Banned

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    there is a right way and a wrong way to make a buck. this is the wrong way. i don't own, or plan to own any sprint any time soon. it also irks me as a customer. it seems the whole industry is shady.
     
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  20. BenChase7

    BenChase7 VIP Member VIP Member

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    interesting.. I've been with Sprint for 10 years and have had about the same number of phones. I have never had an activation fee.. Ever.
     
  21. salpiche

    salpiche Well-Known Member

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    Family it isn't Sprint, it is however an error on the retail agent or tech part, I have been a Sprint customer for over 15 years and have been working at Sprint for 3 years and I have made that mistake. The difference is that now I pay attention when I am making an exchange to make sure that none gets charge for it, remember that there is two ways to do something the right way and the wrong way and we as humans do make mistakes. Whenever you do a transaction at any Sprint retail center ask the agent for a Transaction Summary and make sure that it matches your expectations, all agents should be giving a summary whenever they complete an upgrade, new line, exchange (not for accessories), or plan change.

    In 15 years I have been on both sides of the counter and I understand both sides I just want everyone to understand that we all have to deal with a human whom like us will and can make mistakes.
     
  22. FunDroid

    FunDroid Banned This Topic's Starter

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    Yes they did.
     
  23. Kevin C

    Kevin C Well-Known Member

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    Not sure why you would want to waste your time calling...
    I haven't had this issue, but any non urgent issue I have had, I simply email or use online chat and have never had a problem getting something fixed that way.
     
  24. jallp82

    jallp82 Well-Known Member

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    HAHA!!! They credited my bill the $18 on my original upgrade to the phone. And i didn't have to do anything.
     
  25. thekarens

    thekarens Well-Known Member

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    Common sense should tell you to check any and every bill every month. It's a hassle to get it fixed and it shouldn't have to be dealt with, but it's part of paying bills...making sure you're charged the right amount.
     

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