Watch Your Sprint Bill For A Bogus Charge If You Got A Replacement Phone..

Discussion in 'Android Devices' started by FunDroid, Aug 11, 2010.

  1. FunDroid

    0

    Jun 30, 2010
    137
    36
    0
    I have had 3 replacement phones since launch. EVERY TIME I had the warranty replacement done they have charged me an additional $18 activation fee. It appears to be a scam on Sprints part. Watch your bill for this bogus charge then call and make them take it away. You should NEVER have to pay activation on a warranty replacement phone.
     

    Advertisement
    steveo24 likes this.
  2. novarider

    novarider Well-Known Member
    43

    Jun 29, 2010
    448
    30
    43
    Did they take the activation fees off? I wouldn't pay activation on a warranty exchange
     
  3. FunDroid

    0

    Jun 30, 2010
    137
    36
    0

    They did but they still tried it on every replacement activation. So if you have a phone replaced make sure you examine your bill for this bogus charge.
     
  4. misterzeno

    misterzeno Well-Known Member
    43

    Apr 12, 2010
    178
    31
    43
    Houston, TX
    just call them to take it off
     
  5. eric3316

    eric3316 Well-Known Member
    53

    May 9, 2010
    461
    96
    53
    NC
    The OP knows that as he stated in his post. He was just letting others know that in case they were unaware.

    I agree. It is a bogus charge and then a hassle to have to call them to remove the fee.
     
  6. misterzeno

    misterzeno Well-Known Member
    43

    Apr 12, 2010
    178
    31
    43
    Houston, TX
    The billing system probably does it automatically
     
  7. backdown

    backdown Well-Known Member
    43

    Apr 23, 2010
    282
    41
    43
    I doubt it's them trying to scam you, its probably just how the computer rings it up.
     
  8. 81_

    0

    Jul 6, 2010
    388
    39
    0

    soudns like it's ringing it up wrong....

    i'm sure they knonw it does that, and i'm sure lots of people fork over the extra $18.

    activation fee's are a scam to begin with. you well me a phone, and then charge me the privelage of turning it on, so i can pay you thousands of dollars.
     
    Connectz likes this.
  9. Connectz

    Connectz Well-Known Member
    43

    Jul 21, 2010
    353
    33
    43
    Getting Money
    Neptune
    I used to have Sprint years ago when I had the A900 and the Palm Treo. You absolutely MUST pay attention to your bill when it comes to Sprint. They will put a hidden charge for the air you breathe on your bill if you let them get away with it and just blame it on "sorry sir, thats just the way the system is setup."

    I used to have to get on the phone with them EVERY time I got a new bill cuz it was some bogus ass charge on there. A friend of mine never looked at his bill thinking it was the same every month then one day his phone got temporarily disconnected. He called and asked why and said (and proved) that he always payed his bill on time every month. To make a long story short, Sprint was charging him $5 bucks a month for something he NEVER asked for and after a few months, the unpaid $5 portion was enough for them to suspend his service temporarily. Luckily everything was fixed. He was given 3 months credit for the screw up and it never hurt his credit. True they fixed the problem, but it shouldn't have happened in the first place.

    I believe they set things up a certain way to prey on the people who don't argue with their bills and just pay.

    So once again, MAKE SURE YOU LOOK OVER YOUR ENTIRE SPRINT PHONE BILL TO MAKE SURE ITS CORRECT!!!
     
  10. ekz13

    ekz13 Well-Known Member
    26

    Feb 26, 2010
    51
    2
    26
    I think it might be something that the system automatically does. When I called to switch my handsets, they stated that switching handsets doesn't incur, but activating automatically does and they need to over ride or remove it. At least that's the speech I got.

    good advice though, always ask about it or watch for it so you don't get nickled and dimed to death.
     
  11. seigex

    seigex Well-Known Member
    53

    May 20, 2010
    280
    59
    53
    That all makes sense now. I was wondering why I was being charged a new activation fee. .. will be calling them today... my replacement was through Radio Shack
     
  12. backdown

    backdown Well-Known Member
    43

    Apr 23, 2010
    282
    41
    43
    I know it also depends on who you go through. Like i activated my first evo, my temporary phone, and now my replacement evo through our work hotline and i didn't get charged a nickel:)

    Activation fees are kind of ridiculous, i agree. But it also pays for the labor of it all in their sense.
     
  13. 81_

    0

    Jul 6, 2010
    388
    39
    0
    they make like a 60%+ margin in the wireless segment. if they can't cover their over head with that kind of margin, they shouldn't be in business. the wireless industry needs an old fashioned enema
     
  14. wase4711

    wase4711 Well-Known Member
    93

    Apr 24, 2010
    801
    157
    93
    outside chicaago
    Tell that to the shareholders, that want them to make more...
     
  15. t1jordan

    t1jordan Well-Known Member
    73

    Oct 19, 2009
    586
    22
    73
    Baltimore
    Im dealing with this rite now
     
  16. Tre Lawrence

    Tre Lawrence Well-Known Member
    163

    May 24, 2010
    1,527
    259
    163
    "The system does it automatically" is not even close to a good excuse for this nonsense.
     
  17. FunDroid

    0

    Jun 30, 2010
    137
    36
    0

    Go after them get it removed from your bill as I did. If you figure how many phones Sprint must swap out every single day for a warranty related issues and if they try to sneak in an $18 charge every time how much extra scammed cash that is for them per month? :eek: Really and truly this should be reported to some federal agency or at least to the BBB.
     
  18. sitlet

    0

    Apr 11, 2010
    5,867
    633
    0
    Yep. But when you return the old phone, and they check it into the system, it should automatically get refunded.
     
  19. 81_

    0

    Jul 6, 2010
    388
    39
    0

    there is a right way and a wrong way to make a buck. this is the wrong way. i don't own, or plan to own any sprint any time soon. it also irks me as a customer. it seems the whole industry is shady.
     
    Connectz likes this.
  20. BenChase7

    BenChase7 VIP Member
    VIP Member
    213

    Jun 16, 2010
    2,233
    876
    213
    Male
    RN
    Phoenix
    interesting.. I've been with Sprint for 10 years and have had about the same number of phones. I have never had an activation fee.. Ever.
     
  21. salpiche

    salpiche Well-Known Member
    38

    Nov 4, 2009
    216
    24
    38
    Sprint RC
    Orlando, FL
    Family it isn't Sprint, it is however an error on the retail agent or tech part, I have been a Sprint customer for over 15 years and have been working at Sprint for 3 years and I have made that mistake. The difference is that now I pay attention when I am making an exchange to make sure that none gets charge for it, remember that there is two ways to do something the right way and the wrong way and we as humans do make mistakes. Whenever you do a transaction at any Sprint retail center ask the agent for a Transaction Summary and make sure that it matches your expectations, all agents should be giving a summary whenever they complete an upgrade, new line, exchange (not for accessories), or plan change.

    In 15 years I have been on both sides of the counter and I understand both sides I just want everyone to understand that we all have to deal with a human whom like us will and can make mistakes.
     
  22. FunDroid

    0

    Jun 30, 2010
    137
    36
    0

    Yes they did.
     
  23. Kevin C

    Kevin C Well-Known Member
    43

    May 17, 2010
    105
    42
    43
    Not sure why you would want to waste your time calling...
    I haven't had this issue, but any non urgent issue I have had, I simply email or use online chat and have never had a problem getting something fixed that way.
     
  24. jallp82

    jallp82 Well-Known Member
    18

    HAHA!!! They credited my bill the $18 on my original upgrade to the phone. And i didn't have to do anything.
     
  25. thekarens

    thekarens Well-Known Member
    53

    May 23, 2010
    210
    32
    53
    Houston
    Common sense should tell you to check any and every bill every month. It's a hassle to get it fixed and it shouldn't have to be dealt with, but it's part of paying bills...making sure you're charged the right amount.
     
Tags:

Share This Page

Loading...