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Watermarked? Screen.Support

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  1. xgemh83x

    xgemh83x Member

    I have noticed for the last 2 days at the bottom left of my screen theres like a watermark on my screen. Thing is, my phone has been absolutely no where near any water!! I'm really confused. I'm saying watermarked but it can't be but thats what it looks like, can anyone help? Anyone else had this problem or anyone know how to rectify this? Thanks in advance.

  2. Rukbat

    Rukbat Well-Known Member

    Have the phone in a really cold air conditioned place recently, then walked out into a hot day (or into a hot car)? The moisture in the hot air will condense on the cold phone. (I've seen it happen badly enough that the phone was water damaged.)

    That's legally considered normal usage (going from a cold place to a hot place), so you can probably get the phone repaired (or replaced) under warranty - if you're willing to put up enough of a fight (which might mean a law suit).

    A US soldier in Viet Nam had a pot (the kind you cook in) replaced because it was guaranteed to stand up to normal use. And the courts held that, in Viet Nam, during the war, bullets flying around your cook fire was normal use, and there was no "act of war" exclusion in the warranty.
    xgemh83x likes this.
  3. xgemh83x

    xgemh83x Member

    Thanks. I'd not thought of that. I haven't been in what you'd call a cold place but i guess theres been a reasonable temperature difference between the inside and outside. It is slowly getting worse too. Its going further up the screen and across the bottom too.

    I knew it hadn't been near water but didn't think condensation could be the cause. You'd think a phone thats meant to be waterproof, would not have this problem. Especially as its supposed to be sealed and all the little covers are always closed except when charging obviously.
  4. marc1977

    marc1977 Well-Known Member

    Just pop in to you nearest Sony dealer and see what they say. I don't advise fining a war zone to try and exploit a loop whole in the warranty though, you may get more than you bargain for.
    xgemh83x likes this.
  5. xgemh83x

    xgemh83x Member

    Not sure where there is a sony retailer near me now. I'll have to look it up. Do you think they will help though seen as it's a phone and on contract? My phone is insured but they say if its been near any water they may or may not fix it but I will be chargeable even though it's been no where near any water!! Thanks. :eek:⚫⚪⚫
  6. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    As it's waterproof, I'd suspect any suspected water/condensation damage would be covered so you wouldn't need to pay anything.

    Marc is spot on, don't raise hell and they'll probably be happy to help you.

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