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Wavesecure beta...locked phone


  1. Gotte

    Gotte Active Member

    I got a new phone, and, forgetting I had put wavesecure on my phone when I got it about 2 and a half years ago, put a PAYG sim in so my daughter could have it (the PAYG sim was by my provider T-mobile, and used to work in the phone). I started the old hero up, then put in my old security number, everything went well, then Wavesecure locked the phone.
    Trouble is, about everything has changed since then. I have changed my email, the contact who my new pin should be mailed to has changed his provider, and also number. I've tried to go on the Wavesecure site to get a pin that way, but, bizarrely, the site doesn't recognise my number, nor my old email.
    I know half of this is my fault, but also, I find it irritating that the Wavesecure site doesn't recognise my details.

    I'd just do a hard reset (I'm guessing that will work?) but there's data on the old phone I want to keep (videos, some texts). I tried connecting it to my laptop, but I can't get the phone to register as a drive (and the brief flash of the pc sync screen I get before wavesecure locks it, doesn't even seem to offer the option).

    Anyone got any ideas how I can get into the phone to get the data off?

    Also, anyone know if a hard reset will remove wavesecure?

    Thanks

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