We need YOUR help to root the HTC Droid ErisGeneral


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  1. samster

    samster Well-Known Member This Topic's Starter

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    For those who don't know what root means, read here: Why Root - Android Wiki

    It's YOUR phone, YOUR property, and should be able to do ANYTHING you want to it.

    Here's the scoop:

    Developers have tried many known methods to gain root access for the HTC Droid Eris with little success. However, after exhausting many routes of gaining root with no success, the community has begun to take a more unorthodox method of gaining root. Exploits in the kernel need to be found, and as one would imagine this is difficult to do without source code. HTC has posted source code for other Android devices, but has failed to do this for the Droid Eris. Many folks over at XDA have sent emails to HTC but they have not budged, despite being in clear violation of several license agreements posted in the phone under Settings->About Phone->Legal Information

    So, if you'd like to see the Droid Eris rooted soon, email HTC here HTC Mobile Phones - Customer Service - E-mail Support and ask them for kernel source code to be posted like the rest of the devices. It takes only a few minutes, and the more people who do this, the better chance we have of getting root in the foreseeable future.

    Here's what I sent that you may use as a template. I give credit to apreichner, Goobalicious, and other XDA members for finding legal exploits and for writing awesome letters to HTC, from which mine was based on.

    Every email helps! Now let's get the Droid Eris ROOTED!
     

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  2. condog

    condog Well-Known Member

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    I'm with this all the way. I had already sent 3 emails to HTC about this and I will be sending many more. It's my device I should be able to do whatever I want on it!
     
  3. JrzDroid

    JrzDroid Well-Known Member

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    lets get the ERIS ROOTED!!
    i just sent them about 6 emails (using your template)
    GIVE US THE KERNAL SOURCE CODE
     
  4. LarryMartin830

    LarryMartin830 Active Member

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    email sent using you template
     
  5. spartan141

    spartan141 Well-Known Member

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    lets spam the hell out of them
     
  6. micronut

    micronut Member

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    Email sent. :)

    Let fly the emails of rage!
     
  7. willdogs

    willdogs Well-Known Member

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    Email Sent! Lets do this people!

    P.S Can this be sticky'd up top? :)
     
  8. dusthead

    dusthead Well-Known Member

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    support. sent. lets do this.


    wonder what a lawyer would think of this?
     
  9. willdogs

    willdogs Well-Known Member

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    I find it sad that the Eris isn't rooted yet, but the Nexus One was rooted before it was on sale!
     
  10. yankeeboy

    yankeeboy Well-Known Member

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    Done. Good luck. Thanks for submitting - your reference number is 600719
     
  11. samster

    samster Well-Known Member This Topic's Starter

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    x2

    Thanks for the support everyone, keep the emails coming!
     
  12. pkopalek

    pkopalek Well-Known Member

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    I bet it's Verizon that doesn't want them releasing it.
     
  13. acidbath5546

    acidbath5546 Well-Known Member

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    Thanks for submitting - your reference number is 601781
     
  14. antnyp85

    antnyp85 Well-Known Member

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    Email sent. Lets hope this works :)

    Thanks for submitting - your reference number is 601826
     
  15. Bswartz95

    Bswartz95 Well-Known Member

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    Yup.
     
  16. acidbath5546

    acidbath5546 Well-Known Member

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    Just a thought:
    I would say that if we continue to email them and not getting anywhere, for lets say about a week or two.
    We should try and get this story or our efforts some publicity.
    I would imagine that Engadget Mobile or one of the various other blogs would post a quick article if this continues...
    Just a thought....
     
  17. Ruben

    Ruben Well-Known Member

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    I don't have the eris anymore, but Thanks for submitting - your reference number is 601849

    I added a few comments about how they will loose all business in the end...it's not like they support guys are "awake" enough to read the whole thing.
     
  18. andermk

    andermk Well-Known Member

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    Email Sent - Thanks Guys
     
  19. gtpdjw

    gtpdjw Well-Known Member

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    I sent a email and got this back.....Dear Dennis Williams,

    The HTC Customer Service Representative that has been handling your message would like to know if your question has been successfully answered. You can reply to or close your question by visiting:

    HTC Global ContactUs System - MainLogin

    Ticket Number : [ 10USCW03ENA000490 ]

    If you do not respond to or close your question within 15 days, it will be closed automatically.

    Sincerely,

    HTC

    We are unable to receive replies to this email account. Please visit us at HTC - Mobile Phones, Smartphones, Cell Phones, PDAs if you have any questions or need further assistance.

    New Response From [ Stephanie (North America Support (Tech)) ]
    Hello Dennis,

    Thank you for contacting HTC Technical Support regarding the HTC Droid Eris.

    We do understand your concern and frustration in this matter and currently the HTC Hero kernel offered on developer.HTC.com is still capable of meeting your developmental needs for applications that can operate on the HTC Droid Eris. We thank you for your concern in the matter and will relay the information to the proper department for further review. Please visit HTC.com and follow developer.HTC.com for any additional information and updates as they become available.

    Please check out our self-help user forum at: HTC Smartphone Wiki - HTC for tips and tricks regarding HTC devices. In addition, you can find a customer satisfaction survey at: http://survey.htc.com/worldwide.com

    Thank You,
    Stephanie
    HTC Technical Support Team
    www.htc.com\us
    HTC Smartphone Wiki - HTC
     
  20. gtpdjw

    gtpdjw Well-Known Member

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    What has everyone been replying with as an answer
     
  21. yankeeboy

    yankeeboy Well-Known Member

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    I received the exact same response about 10 minutes ago
     
  22. xAusTiN

    xAusTiN Well-Known Member

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    Whats it mean to get rooted?
     
  23. J.C.Sugrue

    J.C.Sugrue Member

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    Same here. What is the next step?
     
  24. willdogs

    willdogs Well-Known Member

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  25. tats_06

    tats_06 Well-Known Member

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