What am I doing wrong.Contracts not sycing with googleSupport


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  1. MsL

    MsL Well-Known Member This Topic's Starter

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    I don't know what to do or what I am doing wrong.

    Everytime I sync my contacts nothing happens, names and phone numbers don't go to google and there are not changes to my phone.

    Am I missing something. What are the steps to making sure that contacts are sync. Do they need to be on my sims card in order for them to sync. I'm totally lose. Now, they do sync to my tmoblie account but I want them on google.

    TIA

    Raquel
     

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  2. BookLover

    BookLover Well-Known Member

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    I had this problem on my Captivate. Only one way to solve, unfortunately. But once solved, everything works smoothly.

    1) Can you export the contact list from your TMobile account? If yes, export as CSV list. You must do this FIRST.

    2) TURN OFF the CONTACTS SYNC on your phone.

    3) Then go into your GMAIL account online and IMPORT the CSV that you exported from TMobile. All your contacts should then populate into your GMail account. Bummer is that you'll lose all the contact pictures. Hopefully, you have those on your phone or computer somewhere, as you can re-add them from either source later.

    4) Then go into your Phone and clear the Contacts Storage database. Not sure if it's accessed the same way as the Captivate, though. On the Captivate I navigate to the Contacts Storage like this: Settings > Applications > Manage Applications > [click menu button and select All] > [scroll down to Contact STORAGE] and select it > Click the CLEAR DATA button. This clears all the contacts off your phone, except the AT&T ones and contacts that you added to the "phone/sim".

    5) TURN ON Contacts Sync on the phone. Wait a few minutes, and all the contacts that you imported into your Gmail account will sync OTA to your phone.

    Now that your Gmail and Phone have sync'd up, you should be able to add/modify either on phone or online and both will stay sync'd up.
     
  3. nyydynasty

    nyydynasty Well-Known Member

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    i have this same problem on my captivate but when I import my contacts directly into gmail, the phone does sync but I cannot edit those contacts. I just gave up and just perform a kies backup of my contacts once in a while.
     

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