I ordered my Note 10.1 from Amazon and it arrived just in time for Christmas. Everything was SUPER until yesterday. In the a.m. I received a notification for a software update - which I had time to deal with then so I did (though, I am sorry to say, I am not sure exactly what the update was supposed to accomplish). I put the Note in my bag and went about my day. I didn't use the tablet at all during the day. Then when I got home I turned it on (80% battery left - with strong WiFi signal) and tried to open Play Store. I received a message that there was no network connection. Then I tried Facebook - same message. I had no problems, however, using the browser and viewing pages on the internet. Other apps seemed to be working too. Then I noticed that the calendar had reset to December 31, 2012 @4:30pm (weird). I'm still pretty new with the tablet and didn't know what else to do so I reset it to the factory settings. That seemed to get the calendar and Google Play back on track. I let the tablet "go to sleep" did some other stuff and returned to it in about an hour. When I turned it on again it had reverted to the same set of problems (Play, FB, Calendar). So I reset it again. This time when the reset had completed and I was back to the "what language do you want to use" screen I was getting ready to press the English button when the screen went completely BLACK and that's it. I cannot turn the tablet on or do anything with it. Now it's just a really expensive paperweight. I have called Amazon and they are sending a replacement - I really liked it and want a Note 10.1 that works. I guess I'm just telling my story to see if anyone has any ideas about what happened. I understand what a software glitch can do, and this doesn't seem like that - it's dead. Stinky, rotten fish, dead. Ugh.