What is the difference between Best Buys and Sprints Insurance for the Evo?

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  1. AcBush

    AcBush Well-Known Member

    Since I am semi-lazy, what is the deductible on Sprint's plan?

  2. BenChase7

    BenChase7 VIP Member VIP Member

    when I ruined my Pre by water damage it was 100. Filled out the online "paperwork" and had a new/referb phone the next day.
  3. BananaBoatBob

    BananaBoatBob Well-Known Member

    i heard both 100 and 125 on the forums
  4. AcBush

    AcBush Well-Known Member

    Dang...that is Kind of Expensive. I was expecting like $50.
  5. evofreak

    evofreak Active Member

    Sprints insurance has recently gotten a lot worse. The screen on my pre cracked and they said i had to go through insurance. When I asked them to explain this to me I was told that theyre insurance policy had just changed and that they would only be handling manufacturers defects from now on.

    So long story short is anything goes wrong with your phone your going to have to go through insurance. It wouldn't be a big deal except for the fact that you'll be stuck with a piece of crap REFURBISHED, I for one have expierienced the low quality of these replacements and believe me they suck! Another thing is when you have your phone replaced through insurance sprint is basically done with you. Anything goes wrong from that point you'll be told to call assurion because "they are the ones you got your phone from". To me best buy is better, you might have to wait a couple of weeks, but atleast you know your getting what you paid for.
  6. mac99

    mac99 New Member

    Hi just got my evo yesterday at bb can sum one that me what is a better warranty bb or sprint. sorry if this was posed not shore witch is the best. or is the warranty a wast of money
  7. sadkins292

    sadkins292 Active Member

    if your going to lose a phone, sprint. if not, bestbuy. i have never lost a phone so i went with BB. not having to pay a deductible is very nice.
  8. surfologist87

    surfologist87 Well-Known Member

    He never said anything about committing insurance fraud...
    Calm down.....Dont get a big dick!!!!!!
  9. surfologist87

    surfologist87 Well-Known Member

    I have already used it on my evo. It is 100 bucks.

    Get both!! haha New phone for silly things wrong with it go through BB, then if you lose it, go through asurion!!
  10. mac99

    mac99 New Member

    Hi thanks for the info i will call sprint. did not won't to start a fight in this post. just looking for sum info. but thank to you all.
  11. privraac

    privraac Active Member

    On Sprint you also pay the deductible for liquid damage if that's what ruined your phone.
  12. Evo4gee

    Evo4gee Active Member

    I just got my Evo 4G yesterday And I've had many phones since I turned 30, I've have not lost one but I have drop them, cracked them, fell in the tolit while taking a piss. I guess Im very prone to destruction basicly so i choose the BB coverage. The "Accidental Covage" sold me plus theirs no deductible is killer.
  13. JMac202

    JMac202 Well-Known Member

    I think per the rules you're not supposed to "hi-jack" a thread. People like you are the reason people leave forums. You need to learn when to open your mouth and not. Or in this can when to type and not to type.
  14. BenChase7

    BenChase7 VIP Member VIP Member

    Negative. The two referbs i have had through Sprint Ins have been just as good as new. You cant tell a difference.
  15. BenChase7

    BenChase7 VIP Member VIP Member

    Warranty comes with every phone and includes one year coverage of manufacture defects. Insurance is designed for lost/damaged. You are mixing two different things here.

    BB insurance costs more monthly, but has no deductible. You will get a new phone. Also, BB insurance does NOT cover lost/stolen phones... so if your phone dissappears... you're really screwed.

    Sprint insurance costs less per month, but has a 100 dollar deductible. You may end up with a Referb phone vs new (no big deal most the time). Reason I went with Sprints insurance is that it covers everything (damage, lost, stolen, whatever). I prefer the complete coverage.
  16. seofriend6

    seofriend6 New Member

    Very much informative discussion mates.. BenChase7 has given some analytical points to note..

    Thanks for that.. Good to notice.
    BenChase7 likes this.
  17. jcthorne

    jcthorne Well-Known Member

    Sorry but most of this is absolutely untrue. If you recieve a broken or non-functional referb, call Assurion back and they will replace it overnight and pay shipping to return the defective one. Once you have a working phone through insurance, Sprint services the phone the same as any other under the coverage.

    The coverage is simple. If its defective or fails, the repair/replacement is free. If you break it (IE physical damage) or its lost/stolen, its an insurance claim.

    Best Buy's coverage is useless as they take WEEKS with your phone waiting to be 'looked at and determine if it can be repaired'. With sprint, you have a replacement phone within 48 hrs usually.

    As far as refurb vs new. If your phone dies during the first 30 days, they will replace with new. Usually over the counter excange. After that, your phone is USED, NOT NEW so a working referb is actally a step up from your broken USED phone. I get so tired of hearing folks complain that companies replaced thier 'new' whatever with a lousy referb when they bought new. After 30 days use folks,,,,IT AIN'T NEW.
    AndroidSPCS likes this.
  18. surfologist87

    surfologist87 Well-Known Member

    You know, I think what people mean, is they dont want some other persons defective phone that was repaired. I take such strict care of my phone, that I worry about getting someones phone that was swimming with them in the Atlantic ocean or some other horrible phone death.

    But, with these times today, im pretty sure the refurbishment process is pretty strict too. And everything that was broken or in need of replacement would have been fixed. Essentially, that would lead someone to believe that a refurb should be 'better than new'. All the bugs are worked out.

    Youre totally right and I agree with you 100 percent.

    EDIT: Damn.. I missed my 100th post :(
  19. BenChase7

    BenChase7 VIP Member VIP Member

    Ive had nothing but good luck with Sprints insurance... I've uesed it twice over the last few years and had a new new phone the very next day both times.
  20. Brewmeister

    Brewmeister Active Member

    I don't have one on me, but the Sprint stores carry a brochure which details their plan, and basically, they charge the deductible for lost, stolen, or physically damaged phones. For physically damaged, they spell out a few cases such as broken screens, cracked cases, and broken ports. What this means is that even though the charger port issue that some folks are having may be a manufacturing or design defect, Sprint still considers it physical damage as per their terms.

    Electrical or mechanical failure (as well as manufacturing defects) are supposed to be a free fix. How a broken port isn't mechanical failure, I'm not sure, but they do spell out the terms for all to see.

    That being said, I've used Best Buy's insurance for an LCD monitor, and boy did they suck. While it was nice to have the insurance when the LG monitor failed (twice), it took them about a month and a half (maybe more) to repair it and send it back. The first time, I just used my wife's comp for that time, but the second time I needed my own computer since I was spending a few weeks working from home, so I ended up having to buy a new monitor anyway and gave my twice fixed one to my wife when they finally got it back to me (after many calls to them and trips back since they "lost track" of it for a couple of weeks). I did NOT end up buying the insurance on the new monitor as it looks like I'd have to buy a new one anyway if I needed to actually use my computer. I assume that they work the same way with cell repairs.

    I will be buying the Sprint insurance when I finally manage to find an Evo.
    AndroidSPCS likes this.
  21. steve053

    steve053 Member

    I just picked up my Evo 4 weeks ago at BB and this is what I remember the BB sales pitch being:

    - BB insurance is ~$1/month CHEAPER than Sprint (There are diffent BB rates depending on the carrier and ATT was was higher than Sprint)
    - Deductible was similar for both (can't remember the actual numbers)
    - Sprint covered theft, BB did not cover theft
    - Sprint had a limit on the number of replacements (something like 3 max) and no replacement limit on BB coverage
    - BB has a 'no lemon' clause and may replace the phone if there are excessive problems (this from the BB salesman - I took it w/ a grain of salt)
    - BB insurance counts toward BB reward points, and at the end of the contract you will recieve additoinal reward zone points

    I passed on the insurance at the time I purchased the phone. Last week was on the phone w/ Sprint customer service and ended up adding Sprint insurance. I felt the theft coverage was worth the extra $1 / month.
    AndroidSPCS likes this.
  22. Traceamount

    Traceamount Well-Known Member

    How do you get its only $1 more a month? Sprint is $7 and BB is $10, am I wrong?
  23. BenChase7

    BenChase7 VIP Member VIP Member

    Youre right.
  24. amerinamese

    amerinamese Well-Known Member

    From what I've been told, with the BB insurance, while there is no deductible, if your phone is found defective, you have to pay full price for a new one and then get a rebate once the new one comes. I'd rather pay a $100 deductible and get a new phone within days than have to shell out $400 and wait for a refund for weeks. This was explained to me by a Sprint representative so my info could be biased and wrong. Anyone know for sure?
  25. Caloy

    Caloy Well-Known Member

    There are pros and cons on different insurance. I just figured that I'm more likely to damage my phone by getting wet or accidental damage than losing it, so I picked Best Buy Insurance. Also if your phone is beyond repair, they give you a new phone and not a refurbished one w/o the deductible. :)

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