I have had a total of 4 Evos in the 5 months since I purchased the phone. The first one had the light leakage/screen separation problem within the 30 days, so I took it back and got a brand new one. The second one had a dead pixel, one portion of the screen was lighter than the other portions, and the screen would randomly lock up sometimes.
I got a refurb sent to me, and while that one did not have any issues visually with the screen, it would lock up even more than the other one. Just putting the screen on standby and taking it off again would resolve the issue temporarily but I got another new one sent to me because it was very inconvenient when playing games to have my screen stop working, and I missed a lot of calls because I could not answer them.
Now, I have my fourth phone sitting here side by side with my old one. The screen looks washed out and when I was playing with it the screen started freaking out. (I was in the dialer, and it was repeatedly pressing the call button and none of the touch buttons worked on the bottom and the screen wouldn't work either). Should I send the phone back, take it into the store (I know at the store they will just tell me that they can't verify the screen issues and the display issues are no big deal), cancel and go with the MyTouch 4g or the G2, or demand a brand new phone? I am really getting sick of these refurbs and spending hours on the phone because I can't get anyone to authorize an exchange, any tips in dealing with Sprint would be appreciated.
I got a refurb sent to me, and while that one did not have any issues visually with the screen, it would lock up even more than the other one. Just putting the screen on standby and taking it off again would resolve the issue temporarily but I got another new one sent to me because it was very inconvenient when playing games to have my screen stop working, and I missed a lot of calls because I could not answer them.
Now, I have my fourth phone sitting here side by side with my old one. The screen looks washed out and when I was playing with it the screen started freaking out. (I was in the dialer, and it was repeatedly pressing the call button and none of the touch buttons worked on the bottom and the screen wouldn't work either). Should I send the phone back, take it into the store (I know at the store they will just tell me that they can't verify the screen issues and the display issues are no big deal), cancel and go with the MyTouch 4g or the G2, or demand a brand new phone? I am really getting sick of these refurbs and spending hours on the phone because I can't get anyone to authorize an exchange, any tips in dealing with Sprint would be appreciated.