Hi All toolman here i have a galaxy s i9000 phone belonged to my sister in law. The screen has locked and she does not remember the email and password (gurr) She needs to get the photos and videos off the internal phone memory. i tried kies but CANNOT get the usb to work no matter what i do (i don't know what mode the phone was in prior to it locking and i cant access it. I tried one of the secret codes just to check the firmware but i can only make emergency calls with the phone and It cannot use these codes so my last option is a wipe data/factory reset - or something similar So after pressing and holding VolumeUP+Home+Power. There i found the options "reboot", "apply sdcard:update.zip", "wipe data/factory reset" and "wipe cache partition". heres my question will the "wipe data/factory reset" option delete the photos and videos that are on the INTERNAL memory storage. I have looked around various sites for the past few days and i am getting conflicting stories - some say it will wipe the internal memory AND the photos AND the video - and some say it will only wipe the applications / settings BUT it WILL NOT wipe the photos and video stored on the internal memory. I need an option that will leave the photos and video on the internal memory but just reset the software / apps so i can gain access to the photos / video (by entering the right usb mode on the phone. Any help in sorting this is very much appreciate you see I need definite proof that it will either leave the photos / video alone or that it will delete them as the phones pictures and video are the last taken of her sister who passed away. So she would really not want to take the chance on loosing the photos / video if there was a chance that the wipe data/factory reset would delete the photos & video. In that case she would rather just hold onto the phone (at lease she knows in her heart that the photos / video are still on it) anyway thanks in advance for your help.