whats the real story about upgrading?


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  1. mikeydooodie

    mikeydooodie Well-Known Member This Topic's Starter

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    Are we confused or ate vzw reps? I called earlier, Mt upgrade is in November and the lady said I have to wait until then .. So I'm confused/mad. Verizon should brief their customer service people. Was what was said at the press conference falling on deaf ears?
     

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  2. bogman2121

    bogman2121 Well-Known Member

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    Nope, I actually just got upgraded. If your upgrade date or contract end date fall anywhere in 2010 and you haven't used it already, you can use your upgrade starting today. My upgrade date was 03/11 because of a problem with Storm but my actual contract end date was 12/10 so they were able to upgrade me with 2yr pricing to an Incredible which i may change to a Droid X.
     
  3. Vihzel

    Vihzel Destroying Balls Everyday VIP Member

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    That woman wasn't informed on it. You should be able to get the phone with upgrade price.
     
  4. mikeydooodie

    mikeydooodie Well-Known Member This Topic's Starter

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    My contract ends 2011 I have annual upgrade for my primary line this November. Is this do able? Since I have an upgrade this year I should qualify
     
  5. bogman2121

    bogman2121 Well-Known Member

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    If your upgrade date or contract end date fall anywhere in 2010 and you haven't used it already, you can use your upgrade starting today.
     
  6. Wolfedude88

    Wolfedude88 Well-Known Member

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    How sure are you on that though? Everything I have heard so far is if your contract ends within 2010 you can upgrade, not if you can upgrade in 2010.
     
  7. mikeydooodie

    mikeydooodie Well-Known Member This Topic's Starter

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    these conflicting stories are starting to annoy me
     
  8. Wolfedude88

    Wolfedude88 Well-Known Member

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    Me too, I don't know if he knows something I don't or what. All I know is the conference yesterday said if your contracted ended in 2010, they didn't say if you could upgrade. So they might have meant that, might not have.
     
  9. mikeydooodie

    mikeydooodie Well-Known Member This Topic's Starter

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    just called vzw again and was told im eligible
    :D now im happy plus i can bill it to my bill to give me time to sell my 9550 and get my rebate thank god

    but big red needs to inform all their lackey's bc the girl earlier had me thinking i had to wait until november :eek:

    so if you are eligible for an upgrade any time this year, havent used it, you CAN use it immediately ONLY on the droid x
     
  10. mikeydooodie

    mikeydooodie Well-Known Member This Topic's Starter

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    they have no information about pre ordering and say they might not bc of the debacle with the incredible
     
  11. Wolfedude88

    Wolfedude88 Well-Known Member

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    I still don't know if I would believe that. I just got off the phone with a rep and she had no idea about the early upgrade. I told her it was announced yesterday and she said she would probably hear about it soon, but wasn't sure.

    Her thoughts were that they would go by upgrade date instead of contract date, but she wasn't positive.
     
  12. ckochinsky125

    ckochinsky125 Banned

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    I emailed Verizon and they said I am eligible to upgrade as soon as the X comes out. My upgrade was in Aug now i don't have to wait the extra month.
     
  13. mikeydooodie

    mikeydooodie Well-Known Member This Topic's Starter

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    lol these vzw reps are retarted maybe some call centers got the memo and some didnt?
     
  14. Wolfedude88

    Wolfedude88 Well-Known Member

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    I don't really know, I am sure in a couple of days they will probably know what I am talking about, but as of now I don't believe any of them.
     
  15. ckochinsky125

    ckochinsky125 Banned

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    Im sure by the weekend they will have all been informed it may just take some places longer to be informed then others. I mean the announcement was only made yesterday
     
  16. bogman2121

    bogman2121 Well-Known Member

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    When I called I was originally told it was the upgrade date anytime in 2010 but when he looked further into it I was able to upgrade to the Incredible because my contract end date was in 2010. From what was explained to me they're going based off of upgrade date but can also go by contract end date. I'm positive about the contract end date because it was done for me at 1:45pm EST. Also, I may switch my order to the X when I can pre-order it.
     
  17. Wolfedude88

    Wolfedude88 Well-Known Member

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    So you are saying that they can go by either one?
     
  18. chrlswltrs

    chrlswltrs Well-Known Member

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    My upgrade date is 12/2/10 and when I emailed Verizon specifically about the upgrade to the Droid X, they replied to my email and said if I wanted to upgrade before my upgrade date I would have to pay retail.

    I wish all this would just get straightened out, cause I'm buying it either way, just don't want to pay retail if I don't have to.
     
  19. Wolfedude88

    Wolfedude88 Well-Known Member

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    I think in a couple more days they will know what is going on, like someone else said that phone was just announced yesterday, so I am sure most of the Verizon reps have no idea what is going on.
     
  20. bogman2121

    bogman2121 Well-Known Member

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    I'm not positive but I'd say so based off of him wanting to go by upgrade date first and not being able to since that was 03/11. After consulting with others he was able to do it because my contract end date was 12/10.

    That was for the Incredible also so the rumors going around that it's only for the X are false.
     
  21. bogman2121

    bogman2121 Well-Known Member

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    Aaaaaaaand he had trouble putting it through since it wasn't 100% in the system yet with the upgrade being available as of today.
     

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